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Medical Support Staff Supervisor - Houston, TX, United States - Houston Methodist Hospital
Description
At Houston Methodist, the Supervisor Patient Access Services position is responsible for providing 24-hour operational support of the department.This position serves as the primary source of contact regarding admitting and business services responsibilities such as registration, insurance verification, scheduling etc.
The Supervisor Patient Access Services evaluates direct reports and provides recommendations for merit increases during the annual evaluation process.This position proactively seeks appropriate action and/or resolution to all issues and concerns affecting the area of responsibility and assists the manager/director in identifying opportunities for operational and financial efficiencies.
The supervisor position responsibilities include overseeing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency.
This position trains and supervises staff while maintaining adequate staffing levels and budget compliance. The supervisor position contributes to staffing decisions such as hiring, coaching and counseling employees on work related performance.This position assists in the development and implementation of policies and procedures to ensure a safe and effective work environment.
Other duties for the supervisor position include participating in performance improvement activities, as well as providing support for department management to achieve operational goals.
This position may also perform staff duties and responsibilities as needed. Participates in management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Ensures that all department staff are properly trained and comply with all policies and procedures. Consults with department leadership on coaching/corrective counseling and staff performance to achieve desired outcomes. SERVICE ESSENTIAL FUNCTIONS~ Oversees daily department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
~ Communicates with patients, family members, physicians, other hospital departments and/or any other outside parties to solve existing and/or potential problems related to patient access services processes.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
~ assists in monitoring and/or revising the department safety plan and/or any specific accreditation/regulatory agency required safety guidelines.
~ Uses and optimizes information systems to enhance operations; participates in performance improvement and data management/analysis functions as directed.
~ Employs a proactive approach in the optimization of positive outcomes by monitoring and improving the department workflow, supporting peer-to-peer accountability, and identifying solutions via collaboration. Participates in investigations as a result of the root cause analysis process as assigned by manager.
~ Monitors self and ensures employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., Reconciles and audits patient data/registrations to ensure timely and accurate collection and recording of information.
Assists in the management of essential and non-essential department expenditures to achieve financial target through optimization of productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
~ Contributes to the collection of data to support key metrics for Patient Access Services functions and generates relevant reports. Assists in the implementation of action plans that optimize revenue cycle operations.Supports Houston Methodist and department goals and vision. Identifies industry trends and implements innovative solutions for practice or workflow changes to improve department operations.
~ Develops skills of team members and continually assists with improving competencies, performance and outcomes. Fosters a positive and constructive teaching environment by engaging staff/team members in learning opportunities that are valuable and in alignment with business objectives. Conducts conversations with staff on their development and My Development Plan (MDP).
~ Seeks opportunities to identify self developmental needs and takes appropriate action.
High School diploma or equivalent education (examples include:
WORK EXPERIENCE
~ Four years of patient access services or related experience, of which one year must have been in a lead/coordinator role in healthcare; may consider HM employee with four years of patient access services or related experience with HM performance that demonstrates leadership responsibility
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
~ Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
~ Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
~ Demonstrates leadership qualities and critical thinking through self-direction initiative, effective interpersonal skills, and oral/written communication skills
~ Computer skills to include proficiency in MS Office and EMR software
~ TRAVEL**
Travel specifications may vary by department
May require travel within the Houston Metropolitan area Yes
May require travel outside Houston Metropolitan area Yes
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition.
Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research.
News & World Report named Houston Methodist Hospital to its prestigious Honor Roll for the sixth time. Also, in this year's rankings, Houston Methodist Hospital was named the No. 1 hospital in Texas for the 11th year in a row.Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques.
With 946 operating beds, 85 operating rooms and nearly 8,500 employees, Houston Methodist Hospital offers complete care for patients from around the world.
Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
VEVRAA Federal Contractor – priority referral Protected Veterans requested.
