Jobs
>
Boston

    Front Desk Night Agent - Boston, United States - Omni Hotels & resorts

    Omni Hotels & resorts
    Omni Hotels & resorts Boston, United States

    2 weeks ago

    Default job background
    Description

    The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.

    The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectable experiences, a scenic , a luxury , and more than 100,000 square feet of meeting and event space allowing to provide each guest a unique and memorable experience. Come join the team that was voted "2023 Best Places to Work" by the Boston Business Journal

    Creativity must infuse everything we do, and everyone in the hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity. We believe there is always a way to make it work. If we don't have the solution, we dig deeper creatively to find one.

    Grab the reigns and help shape the future of the Seaport's best kept secret Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.

    This position will oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.

    • Preparation of daily reports and distribution as directed.
    • Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
    • Conduct back up procedures for Epitome and drop tape nightly.
    • Handling Express checkouts ensuring their completion.
    • Completion of third shift Night Audit checklist
    • Balancing of daily postings and revenue.
    • Ensure adequate communication the following morning to all necessary departments by communicating through "Wrap-Up" emails.
    • Understanding of all front office standards and assist in solving deficiencies.
    • Documenting errors made by cash handling auditors.
    • Prepare In-house allowance and adjustment spreadsheets each day.
    • Prepare and send out the DAR to appropriate team members.
    • Balancing of daily posting and revenue, and resolution of inaccuracies.
    • Ensuring nightly transmission of credit cards through IPU and Epitome.
    • To be thoroughly acquainted with all check-in and check-out procedures and policies.
    • To be a main liaison between guest and the hotel.
    • To appropriately protect confidential guest information and guest room key access according to front office SOP's.
    • To be thoroughly acquainted with PBX Operator duties.
    • Be familiar with emergency procedures and Alarm System in the PBX department.
    • Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
    • To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard.
    • Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel)
    • Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
    • Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)
    • To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage)
    • To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
    • To be familiar with local attractions and businesses (to include Charlotte Athletic Club, Museums, Restaurants, BOA Plaza, Epicenter, Malls)
    • Aid guests in locating other areas of the hotel (walk them to destination if possible)
    • Familiarity with parking validation procedures and Good Night's Rest Policy
    • Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio
    • Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
    • Deliver personalized, memorable guest experiences by utilizing the Power of One.
    • Excellent customer service and problem solving skills
    • Must have strong communication, computer and organizational skills
    • Maintain a professional business appearance, attitude, and performance
    • Prior guest service experience required, preferably hotel front office experience
    • Must be able to work a variety of shifts, including weekends and holidays.
    • Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: and the following link is the

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .

  • Comfort Suites Suffolk

    Full Time Front Desk Night Audit Agent 10pm to 6am

    1 week ago

    Comfort Suites Suffolk Suffolk, United States Full time

    **SUMMARY**:The Front Desk Night Audit Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Office Clerk must be accurate with daily accounting procedures. · The essential hospitalit ...

  • The Inn at Woburn

    Guest Service Agent/night Auditor

    3 weeks ago

    The Inn at Woburn Woburn, United States

    **Job Type**: Part-time · Work setting: · - In-person · Ability to Relocate: · - Woburn, MA 01801: Relocate before starting work (required) · Work Location: In person ...

  • Red Roof Plus Woburn

    Front Desk Agent and Night Auditor

    4 days ago

    Red Roof Plus Woburn Woburn, United States

    **WHO IS OUR IDEAL CANDIDATE?** · - Someone to help our guests Show off your city and be the tour guide for the guests - send them to your local favorites. · - Make an impact on your guests by making each experience unique and tailored to them. · - Sincere smiles go miles - we wa ...

  • GNC College Drive

    Sales Associate

    1 week ago

    GNC College Drive Suffolk, United States

    Our promise to every body. · Living mighty. Living long. Living fit. Every person has a different definition of what it means to live well—and at GNC—we see that as something worth celebrating. · There is no greater gift than good health and no greater satisfaction than helping o ...

  • Swissport International AG

    Bos Ramp Lead Agent

    1 week ago

    Swissport International AG Boston, United States

    Overview: · Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide ...

  • Hyatt Regency Boston

    Assistant Front Office Manager

    2 weeks ago

    Hyatt Regency Boston Boston, United States

    Summary · Join us for this incredible opportunity to be part of our Front Office Team as an Assistant Front Office Manager at the Hyatt Regency Boston, located in the heart of Downtown Boston Not only will you be part of a remarkable property, but you'll be a part of a company th ...

  • Boston Harbor City Cruises

    Guest Service Agent

    1 week ago

    Boston Harbor City Cruises Boston, United States Part time

    **Boston Harbor City Cruises is seeking a Guest Service Agent for our operation in Boston.** · **Salary Range: $15/hr** · **About You**: · This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System. · **About the Opportunity**: · We are currently ...

  • Omni Hotels & Resorts

    Front Desk Agent

    3 weeks ago

    Omni Hotels & Resorts Boston, United States

    **Location**: · The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness cen ...

  • PrimeFlight Aviation Services, Inc.

    Passenger Service Agent

    1 week ago

    PrimeFlight Aviation Services, Inc. Boston, United States

    **INTRODUCTION** · Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, **team-oriented environment, we want to speak to you** · **Perks of the jo ...

  • Alliance Ground International

    Agi: Ground Ramp Agent

    1 week ago

    Alliance Ground International East Boston, United States

    Job Description: · Do you enjoy working outdoors in a fast-paced, safety-obsessed aviation environment? · As a Ramp Agent, you will play an important role in ensuring that flights run on time by providing efficient ground support services. · Alliance Ground International (AGI) is ...

  • Arcadia Staffing

    Direct Hire Ramp Agent

    2 weeks ago

    Arcadia Staffing East Boston, United States

    As an Airline Ground Agent, you will play a crucial role in providing a positive and hassle-free experience for our passengers from the moment they step into the airport until they board their flight. Your responsibilities will include: · - **Passenger Assistance**: Greet passeng ...

  • Crisis24

    Executive Protection Agent

    1 week ago

    Crisis24 Boston, United States

    About Crisis24 · Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Champione ...

  • Sonder

    Hospitality Supervisor

    1 week ago

    Sonder Boston, United States

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to ef ...

  • Hertz

    Supervisor Fleet

    2 weeks ago

    Hertz Boston, United States

    **General Responsibilities** · The Fleet Supervisor assists the Pool Fleet Manager in achieving departmental objectives. They are responsible for ensuring objectives are met through team execution of day to day tasks utilizing collaboration, delegation, and personal action. They ...

  • Omni Hotels & Resorts

    Assistant Front Office Manager

    1 week ago

    Omni Hotels & Resorts Boston, United States

    Overview: · The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, ...

  • Charles Hotel

    Reservations Agent

    2 weeks ago

    Charles Hotel Cambridge, United States

    Job Summary: · In this role as a Reservations Agent you are responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate. · Joining The Charles Hotel surrounds you with entrepreneurial, like-minded ...

  • Executive Office of Veterans Services

    Veterans National Service Officer

    1 week ago

    Executive Office of Veterans Services Boston, United States

    The Veterans National Service Officer (NSO) at the Executive Office of Veterans' Services is a dynamic and impactful role focused on providing essential assistance and counseling to veterans, their dependents, and survivors. This role involves navigating the complexities of DVA b ...

  • Swissport International AG

    Bos Ramp Agent

    1 week ago

    Swissport International AG Boston, United States Part time

    Overview: · Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide ...

  • Charles Hotel

    Guest Services Agent

    3 weeks ago

    Charles Hotel Cambridge, United States

    Job Summary: · In this role, as a Guest Services Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay. · Joining The Charles Hotel surrounds you with entr ...

  • Simmons University

    Public Safety Officer

    3 days ago

    Simmons University Boston, United States

    Main Campus - Boston, MA · R10106 · **Job Description**: · The Simmons University Public Safety Officers (PSO) work in a team based environment to support the mission, goals and objectives of Simmons University and the Simmons University Public Safety Department. PSO's are non-sw ...