Veterans National Service Officer - Boston, United States - Executive Office of Veterans Services

Description

The Veterans National Service Officer (NSO) at the Executive Office of Veterans' Services is a dynamic and impactful role focused on providing essential assistance and counseling to veterans, their dependents, and survivors.

This role involves navigating the complexities of DVA benefit entitlements and services as per federal laws governing the Veterans Benefits Administration.

The NSO will maintain a crucial advocacy liaison with Federal, State, and Municipality Agencies to ensure top-notch representation and support for the Veteran Community.

Their responsibilities include overseeing the processing of claims, supervising representation before various boards and hearings, ensuring due process in claims, staying updated with changes in the U.S.

Department of Veterans Affairs, and advising Municipal Veterans Agents.

This role requires a unique blend of planning, understanding of legal provisions, effective communication, and the ability to maintain harmonious working relationships.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Oversee the processing of claims for Compensation and Pension.
• Supervise the representation of Veterans before the Rating Boards, The Hearings Officers and the Board of Veterans Appeals.
• Make sure that all veterans, their dependents, and survivors, receive due process in their claims with the Department of Veterans Affairs.
• Stay wellinformed of changes in the administration of the U.S. Department of Veterans Affairs and adjust service delivery to meet these changes.
• Advise Municipal Veterans Agents (VSOs) of their duty to assist in the development of veterans' claims.
• Direct the Service Office Staff by involvement in their duties and service work as it relates to Title 38 United States Code.
• Attend regular meetings with the Director of the VA Regional Office and relative staff.
• Review the actions of the Rating Boards each day to monitor the effect of their decisions on our veteran claimants.

Required Qualifications:

• Ability to plan work according to the nature of the job to be accomplished and the available resources; to control work through periodic reviews and/or evaluations; and to determine training needs and arrange for such training.
• Capacity to understand, apply, and explain the provisions of the laws, rules, regulations, policies, procedures, standards, specifications, and guidelines governing Department operations and assigned programs(s) activities.
• Proficiency to communicate effectively in writing and in verbal communications, to write general, statistical, and technical reports, to analyze and determine the applicability of program data, to draw conclusions, and to make appropriate recommendations.
• Capability to maintain harmonious working relationships with others, to establish rapport with persons from different ethnic, cultural, and/or economic backgrounds, and to deal tactfully with others.
• Willingness to work varied shifts and/or irregular hours (i.e., weekends, holidays, nights) and to travel for job related purposes.

Preferred Qualifications:

• Experience in the U.S. Armed Forces.
• Knowledge of serving veterans' benefits and services.
• Familiarity with the laws, rules, regulations, policies, specifications, standards, and guidelines governing Department activities, particularly MGL Chap. 115, 108 CMR, and Title 38 USC.
• Understanding of the organization of state government; of the organizational structure and functions of the Department; of the types and uses of Department forms, documents, and reports; and of electronic data processing techniques.
• Acquainted with the principles and practices of organizational behavior, of budgeting as it relates to program management, and of employee relations, knowledge of state budgetary procedures.

Qualifications

Minimum Entrance Requirements:


Applicants must have at least:
(A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.


Substitutions:

• I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.
• II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.
• III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one yea