Full Time Front Desk Night Audit Agent 10pm to 6am - Suffolk, United States - Comfort Suites Suffolk

Description

SUMMARY:

The Front Desk Night Audit Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service.

The Front Office Clerk must be accurate with daily accounting procedures.

The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provide high level of customer service
• Conduct preassignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift.
• Follow established key control policy.
• Ensures that yourself as a front desk employee are well presented (uniforms, personal hygiene etc.
• Ensure proper credit policies are followed and verify credit limit report.
• Submit all lost & found articles accompanied by a completed lost & found report.
• Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services.
• Knowledgeable of fire and emergency procedures.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Monitor room availability throughout the day.
• Review daily the selling status of the hotel using yield management system.
• Attend department meeting once a month.
• Performs all other duties as directed by immediate supervisor.
• Contact with other departments such as Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE:

• High school diploma or general education degree (GED); and six months to one year related experience and/or training.

LANGUAGE SKILLS:

• Ability to read, analyze, and interpret procedure manuals. Ability to effectively present information and respond to questions from guests.

REASONING ABILITY:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS and ABILITIES:

Job Types:
Full-time, Part-time


Pay:
$ $12.30 per hour


Benefits:

• Dental insurance
• Flexible schedule
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Education:

• High school or equivalent (preferred)

Experience:

• Administrative Assistants & Receptionists: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location:
In person