Service Desk - Winchester, United States - Zillion Technologies

Zillion Technologies Winchester, United States

3 weeks ago

Description

THIS IS A DIRECT BANKING CLIENT REQUIREMENT

Those authorized to work without sponsorship are encouraged to apply please.

Reach Shaily Sharma

Email: shailyzilliontechnologies(dot)com //

Service Desk Specialist

Location : REMOTE and Onsite ( Hybrid Role Winchester, VA // Vienna, VA

Duration : 1 year plus extensions

The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. Our Service is responsible for acting as the first point of contact for Enterprise Technology Services (ETS), where we strive to resolve customer incidents, answer questions, and assist with submitting Service Catalog Requests wherever necessary. Our vision is to provide customers with a service-oriented, single point of contact within ETS for issue resolution and request fulfillment. Our mission is to extend superior member-centric service commitment to employees by addressing IT issues, striving for first-contact resolution whenever possible, timely escalation, and management of incidents and service requests to enable employees to serve members around the globe.

Qualifications

Knowledge and understanding of the information technology field

Basic skill troubleshooting and resolving technical problems

Exposure to enterprise systems and IT terminology

Exposure to solving routine or standard administrative, operational, or system problems and issues

Effective verbal and written communication skills

Ability to leverage finesse/soft skills when interacting with end users

Basic organizational, planning, and time management skills

Ability to handle multiple tasks simultaneously with a high degree of accuracy

Ability to work independently and in a team environment

3+ years of Tier 1 support and capabilities or similar

Desired Call Center or front-line customer support experience

Desired - Knowledge of ITIL (Information Technology Infrastructure Library)

Desired - Previous customer service in a fast-paced environment

Desired - Familiar with ticketing software (ServiceNow) would be a plus

shailyzilliontechnologies(dot)com //

Thanks,

Shaily Sharma

Zillion Technologies Inc.

Asst. Director - Talent Acquisition

Email: shailyzilliontechnologies(dot)com //

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