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- Provide technical support to internal employees with software: Windows 10, Mac OS & OSX, MS Office, (primarily Outlook), LAN, VPN, and remote devices, hardware and peripherals, and other technologies.
- Follow defined SOP for Incident, ticket documentation, escalation, notification, and resolution
- Guide employees in using client's tools and information infrastructure effectively.
- Collaborate with other Service Desk employees on problems, process and procedure, special projects, and other issues of importance to the Service Desk.
- Experience working on a technical help desk in a corporate environment.
- Proficient at solving problems with Windows 10, Mac OS & OSX, MS Office applications and mobile & remote access services.
- Excellent customer service skills.
- Excellent communication skills.
- Excellent troubleshooting abilities.
- Experience working on a technical help desk using in a corporate environment.
- Security+, Network+, A+ Certification, HDI certification, or ITIL certification.
- High school diploma or equivalent, plus 1 year of job-relevant work experience
Service Desk Analyst - Falls Church, United States - Sparks Group
Description
Job HighlightsA reputable nonprofit is looking for a Service Desk Analyst to join their growing team in Tysons Corner, VA (Hybrid - 2/3 days onsite).
This is a great opportunity to grow and develop your career in IT with amazing benefitsKey Functions