Service Desk Lead #1142945 - Falls Church, United States - Network Designs Inc.

Network Designs Inc. Falls Church, United States

4 weeks ago

Description

Job Description

Job Description:

Network Designs, Inc. is currently seeking a Service Desk Lead to provide exceptional customer support and leadership within our IT department. This pivotal role involves phone and in-person support to users across a range of issues including email, directories, standard Windows desktop applications, and applications developed or deployed under our contracts. As the first point of contact for troubleshooting hardware/software PC and printer problems, the Help Desk Lead ensures the smooth operation of our technological services. The ideal candidate will possess a mix of technical expertise, leadership skills, and a passion for delivering excellent customer service.

Note: Position is contingent on contract award.

Requirements:

• U.S. citizenship is required

• Ability to obtain and maintain a Public Trust clearance as required by contract.

• This position is onsite at designated DOJ locations based on contract requirements

Qualifications and Experience:

• Bachelor's Degree with 5+ years' related experience or 7+ years' equivalent work experience

• IT management certifications or technical support certifications preferred.

Responsibilities:

• Serve as the primary point of contact for all IT help desk inquiries, ensuring timely and accurate resolution of issues.

• Provide phone, email and in-person support for a variety of IT related issues including email, directories, and standard Windows applications.

• Lead the Help Desk Team, fostering a collaborative and efficient work environment.

• Develop and implement procedures for tracking, prioritizing, and resolving help desk tickets.

• Conduct regular training sessions for help desk staff and users to ensure efficient use of IT resources.

• Monitor and report on help desk performance metrics to identify trends and areas for improvement.

• Coordinate with the IT team to troubleshoot hardware and software issues, ensuring minimal downtime and disruption.

• Stay updated on new technologies and industry trends to enhance help desk operations and user support.

• Support extended hour and weekend support as required by mission or emergencies.

NDi Benefits:

Network Designs is committed to attracting and retaining top talent by offering competitive benefits and salary packages. Our benefits package includes comprehensive health, dental, and vision insurance, 401(k) matching, and paid time off. In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.

Service Desk Lead

2 weeks ago

Network Designs Falls Church, United States

Job Description: · Network Designs, Inc. is currently seeking a Service Desk Lead to provide exceptional customer support and leadership within our IT department. This pivotal role involves phone and in-person support to users across a range of issues including email, directorie ...
Service Desk Lead

4 weeks ago

Network Designs Falls Church, United States

Job Description:Network Designs, Inc. is currently seeking a Service Desk Lead to provide exceptional customer support and leadership within our IT department. This pivotal role involves phone and in-person support to users across a range of issues including email, directories, s ...
Service Desk Lead #1142945

3 weeks ago

Network Designs Inc. Falls Church, United States

Job Description: · Network Designs, Inc. is currently seeking a Service Desk Lead to provide exceptional customer support and leadership within our IT department. This pivotal role involves phone and in-person support to users across a range of issues including email, directories ...
Systems Administrator/Service Desk

2 weeks ago

General Dynamics Information Technology Fairfax, United States

Seeking a Service Desk Systems Administrator to join our team. · The OCDETF Fusion Center program supports a multi-agency federal law enforcement and intelligence program crucial to the safety and security of our nation. Our GDIT team supports OCDETF by providing IT Services for ...
Senior Network Engineer

2 days ago

MBA Consulting Services, Inc. Falls Church, United States

MBA Consulting Services, Inc. (MBA) is a federal government IT systems integrator committed to delivering solutions that solve mission challenges with agility, experience, and innovation. As a mission-focused integrator, we provide a comprehensive range of information technology, ...
NESD - Systems Administrator Senior

2 days ago

General Dynamics Information Technology Fairfax, United States

Req ID: · RQ174371 · Type of Requisition: · Regular · Clearance Level Must Be Able to Obtain: · Secret · Job Family: · Systems Administration · Skills: · Amazon Web Services (AWS),Linux,Networking · Experience: · 3 + years of related experience · US Citizenship Required: · Ye ...
Assistant Manager Rooms Operations Housekeeping

2 days ago

Marriott International Inc Falls Church, United States

Job DescriptionJOB SUMMARYEntry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry ...
Assistant General Manager

2 days ago

Marriott International Inc Fairfax, United States

Job Description · JOB SUMMARYBonus Eligible · Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager ...
NESD - Systems Administrator Senior

2 weeks ago

General Dynamics Falls Church, United States

Responsibilities for this Position · Location: USA VA Home Office (VAHOME) · Full Part/Time: Full time · Job Req: RQ174371 · Type of Requisition: · Regular · Clearance Level Must Currently Possess: · Secret · Clearance Level Must Be Able to Obtain: · Secret · Suitabi ...
Office Manager

1 week ago

TriSearch Fairfax, United States

Job Description · Job DescriptionOffice Manager/Assistant Practice Manager - Fairfax area · Qualifications: · We are seeking a highly motivated and flexible individual to fill our Full-Time Office Manager position which will assist the Practice Manager with overseeing the genera ...
Sales Associate

2 weeks ago

Orangetheory - Franchise #0248 Fairfax, United States

Job Description · Job DescriptionJOB DESCRIPTION: Orange Ambassadors/Front Desk Sales Associates assist in running all "front of the house" fitness studio operations. Our ideal candidates hold passion for fitness, strong customer service skills, and have basic sales experience. T ...
Lead Information Systems Security Engineer

3 weeks ago

ITC Federal, Inc Falls Church, United States

· Lead Information Systems Security Engineer · Location · US-VA-Falls Church · ID · Remote · Yes · Overview · ITC Federal is seeking an experienced Information Systems Security Engineer Lead to support a critical DOJ program. This position is required to support daily securit ...
Front Office Manager

2 weeks ago

Crescent Services Fairfax, United States

Are you ready to be the face of our dynamic team? We're on the lookout for a passionate and proactive Front Office Manager to orchestrate seamless experiences for our guests. · At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to & ...
Tire Sales

3 weeks ago

BJ's Wholesale Club Fairfax, United States Full time

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their au ...
Infrastructure Solutions Architect IV

2 days ago

Precision Solutions Fairfax, United States

Overview: · Infrastructure Solutions Architect IV · Onsite | Fairfax, VA | 5 Days a Week · US Citizenship Required - Must have a valid Drivers License · (1099 Contract Only: Present - 06/30/2024 // No Contract Extension Planned) · Summary · Our client is is a leading applic ...
Manager - Accounting Advisory

3 weeks ago

Knewin Falls Church, United States

Manager - Accounting Advisory at Centri Business Consulting · (View all jobs) · Philadelphia, United States · We are actively looking to hire a Manager to join one of the fastest growing CPA firms in the US.At Centri, we provide the highest quality advisory consulting services ...
Assistant General Manager

1 day ago

Marriott Fairfax, United States

Job Number · Job Category Rooms & Guest Services Operations · Location Courtyard Fairfax Fair Oaks, 11220 Lee Jackson Highway, Fairfax, Virginia, United States · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · Bonus Elig ...
Unit Secretary

2 weeks ago

Inova Falls Church, United States Full time

Job Description · Fairfax Adult Ed is seeking a Unit Secretary who performs a variety of clerical activities to support efficient department operations. Provides prompt, efficient reception support for the unit. Provides secretarial support to ensure effective maintenance of conf ...
Unit Secretary Full-Time Evenings

2 weeks ago

Inova Falls Church, United States Full time

Job Description · The Unit Secretary (Mood Unit) performs a variety of clerical activities to support efficient department operations. Provides prompt, efficient reception support for the unit. Provides secretarial support to ensure effective maintenance of confidential patient i ...
Swim Instructor

2 weeks ago

Goldfish Swim School of Reston Falls Church, United States

Job Description · Job DescriptionSaving and changing lives, every single day. · We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN Working for Goldfish Swim School will allow you to provide children and families ...