- Respond to inbound calls daily to provide technical support/troubleshooting
- Provide support via web queues, outbound interactions, and emails
- Leverage resources to resolve technical issues timely
- Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities
- Escalate requests outside of your scope when necessary
- Attend weekly staff/mentor meetings
- Remain cognizant of adherence to help promote business unit success
- Perform other related duties as assigned or appropriate
- Knowledge and understanding of the information technology field
- Basic skill troubleshooting and resolving technical problems
- Exposure to enterprise systems and IT terminology
- Exposure to solving routine or standard administrative, operational, or system problems and issues
- Effective verbal and written communication skills
- Ability to leverage finesse/soft skills when interacting with end users
- Basic organizational, planning, and time management skills
- Ability to handle multiple tasks simultaneously with a high degree of accuracy
- Ability to work independently and in a team environment
- 3+ years of Tier 1 support and capabilities or similar
- Desired - Call Center or front-line customer support experience
- Desired - Knowledge of the organization's operations, policies, and procedures
- Desired - Knowledge of ITIL (Information Technology Infrastructure Library)
- Desired - Previous customer service in a fast-paced environment
- Desired - Familiar with ticketing software (ServiceNow) would be a plus
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Insight Global Fairfax, United StatesWe have an exciting opportunity with the government to provide Tier 2 Service Desk support for their IT Operations Support division. Duties include: · * Analyze and troubleshoot technical problems and resolving complex hardware, software, network, and connectivity problems via s ...
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Insight Global Fairfax, United StatesJob Description · We have an exciting opportunity with the government to provide Tier 2 Service Desk support for their IT Operations Support division. Duties include: · Analyze and troubleshoot technical problems and resolving complex hardware, software, network, and connectivity ...
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Sierra 7, Inc. Falls Church, United StatesThe Service Desk Manager will provide technical assistance to computer users. Along with answering questions or resolve computer problems for clients in person, or via telephone or electronically. · Position Responsibilities: · Provides assistance concerning the use of computer h ...
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Progression, Inc. Winchester, United StatesHelp Desk Tier I&II (Sr.) · Winchester, VA · MUST: · Active Top Secret clearance is required · 5+ years of Help Desk Tier II experience · 5+ years of installing, maintaining, repairing desktop operating systems · 5+ years of troubleshooting business applications, desktop comp ...
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Tangent Technologies Winchester, United StatesJob Description · Job DescriptionDescription:The Afternoon/Evening extrusion mechanic will be responsible for completing maintenance tasks and repairs while contributing to a safe and cost-effective work environment. · Role and Responsibilities · Perform troubleshooting, preventi ...
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City of Winchester, VA Winchester, United StatesSalary : $33,030.40 Annually · Location : Winchester, VA · Job Type: Full-time Classified · Job Number: 01106 · Department: Public Services Department · Division: Public Services Facilities Maintenance Division · Opening Date: 05/23/2024 · Closing Date: 6/23/2024 5:00 PM E ...
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Valley Health Winchester, United StatesWho We Are · Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home. · A vital resource for heal ...
Service Desk - Winchester, United States - System One Holdings, LLC
Description
Service Desk - hybrid (2-3 days onsite each week)Location:
Winchester or Vienna, VA or Pensacola, FL
Shifts
Tues - Sat, 3:00 pm - 11:30 pm
Tues - Sat, 7:00 am - 3:30 pm
Sun - Thu 5:00 pm - 1:30 am
Pay Rate:
Open to Both C2C and W2 options
Position Type:
Multiyear Contract
Summary
The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise.
Our Service is responsible for acting as the first point of contact for Enterprise Technology Services (ETS), where we strive to resolve customer incidents, answer questions, and assist with submitting Service Catalog Requests wherever necessary.
Our vision is to provide customers with a service-oriented, single point of contact within ETS for issue resolution and request fulfillment.
Our mission is to extend the organization's superior member-centric service commitment to employees by addressing IT issues, striving for first-contact resolution whenever possible, timely escalation, and management of incidents and service requests to enable employees to serve members around the globe.
We seek innovative individuals who can react to a fast-paced environment to leverage and stretch certain skill sets to help us reach a common goal.
We are looking for someone who can pivot when needed, multitask, and work in various systems/applications to help promote customer satisfaction.
Responsibilities:
Qualifications
