Motorcycle Support Specialist - Youngsville, United States - Ultimate Staffing Services

Ultimate Staffing Services Youngsville, United States

2 days ago

Description

100% IN OFFICE - LOCATED IN YOUNGSVILLE, NC

TEMP TO PERM

$20-$25/HOUR

The Technical Support Specialist is responsible for assisting with automotive, motorcycle, watercraft, and ATV electrical and lighting installations, primarily motorcycle lighting. This position will also maintain a knowledgebase and help customers on the phone and email.

Responsibilities and Duties

Provide Tech Support with technical questions on our support que through phone and email

Empathetically perform customer support through listening, diagnosing, and repairing their devices

Updating of technical documentation related to installation, fitment, knowledgebase, etc.

Preferred Skills

Ability to adapt to a changing environment and handle multiple priorities

Strong attention to detail

Analytical and problem-solving skills

Ability to answer a high volume of calls and emails daily

Patience and listening skills

Ability to read and/or write technical documents, wiring diagrams, schematics, etc.

Experience with low-voltage test equipment

Time-management skills

Requirements

High School diploma or equivalent

Technical training, associate degree, or 3+ years of experience in automotive or motorcycle industry

Microsoft Office experience

Excellent interpersonal and communication skills

Willing to relocate to Youngsville, NC or surrounding area

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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