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    Customer Service Administrative Assistant - Rockford, United States - Lucette Holistic Salon + Boutique

    Lucette Holistic Salon + Boutique
    Lucette Holistic Salon + Boutique Rockford, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    As our head of house administrator, you will be the first face people see. You set the tone for every person calling or walking into our salon so they can have a relaxing, affirming haircut experience. You have to be smiling and welcoming. Every day you will create flow and efficiency in our day by responding to emails, managing laundry, and looking for small ways to make sure our hairstylists can pay attention to our customers 100%. Whatever people need, you're our go to. We can rely on you to surprise and delight guests by anticipating needs, and responding thoughtfully and confidently.

    To thrive in this role, you don't need work experience. We will teach you everything you need to know, but making someone's day has to be the highlight of yours.

    Here's what you can expect on a typical day:

    • Walk in, clock in, and make your rounds to each chair to make sure stylists have towels and whatever products they need.
    • Look for ways to help. Show people where to go when they arrive and treat everyone as if they are an old friend.
    • Make authentic recommendations to help customers find products they love.
    • Help the team achieve goals by accurately scheduling appointments and closing sales.
    • Protect our greatest source of income (time) by effectively communicating policies and following procedures.
    • You will have a set schedule, but it will fluctuate from time to time. Occasionally, you will need to work outside your usual hours for special events. Be prepared to work evenings and weekends.
    • For your safety, please keep in mind that many tasks will require traveling up and down the stairs, and occasionally carrying up to 50 pounds.

    General duties include, but are not limited to:

    • Primary duty to welcome guests at front desk
      • Answering phones, texts, emails
      • Scheduling/pre booking/cancellations management
      • Maintaining scoreboard and systems
      • Hand massages, and general guest comfort
      • Maintaining organization, cleanliness, laundry
      • Help build marketing emails and correspondence
      • Help with social media
    • Support owner and team with small tasks
    • Manage general salon communications and inquiries
      • Utilities companies, general inquiries, online web presence, etc
    • Oversee non-aveda inventory management
      • Manage online store
      • Maintain accurate inventory counts
      • Plan and execute merchandising displays to change on bi-monthly basis
      • Correspond with vendors and wholesalers
      • Handle wholesale returns and damaged items
    • Gain education and advancement through classes online and via travel opportunities
    • Help organize scheduling, time off, meetings, travel arrangements, etc
    • Learn Phorest software inside and out for maximum efficiency
      • Prepare data from reports for quarterly performance reviews and more
      • Utilize marketing categories and tools for better outreach
    • Oversee Sunshine Society membership
      • Help plan events
      • Plan member communications
      • Decide new perk/reward benefits for rotation throughout year
      • Maintain member's lounge with snacks, activities, surprises
    • Expect some administrative hours outside of scheduled desk time each week
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