- Operational leadership of all Order Operations teams across the NA region including setting of annual plan for the function
- Responsibility for resource allocation across all NA region (~50 colleagues) and delivery of pan-NA resourcing efficiencies
- Provide strategic input into effective operation of end-to-end GTM/Order-to-Cash processes across NA
- Develop and execute a location/shared services strategy for Order Operations in NA and execute against that strategy
- Develop a consistent scope framework and language for Order Operations across Sage, in partnership with EMEA Order Operations Director
- Harmonize Order Operations scope accordingly across NA
- Design and deliver a program of continuous operational and process improvement across all NA Order Operations teams, linking to the Finance Automation program and the 'GMO' system migration program
- Build strong relationships with NA Sales, Customer Success/Support and Finance Operations teams, supporting them on improving end-to-end Order-to-Cash processes and outcomes
- Partner with VP Financial Control to improve internal control environment to efficiently monitor transaction risk and financial exposure
- 8+years of experience in Sales operations
- Strong communication, influencing & coaching skills to inspire and motivate teams
- Extensive experience of successfully managing senior stakeholders as customers
- Extensive experience of running operational order operations teams or similar
- Extensive experience of delivering successful process transformation initiatives
- Innovative, open minded approach to process change
- Wide knowledge of industry trends in order operations and related processes/fields
- Experience of process innovation practices such as Design Thinking
- Comprehensive understanding of Sage / enterprise level GTM and Order-to-Cash processes
- Good understanding of Sage products / SME accounting and people software market
- Good understanding of Sage / enterprise level billing and entitlement systems
- Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
- Comprehensive health, dental and vision coverage
- 401(k) retirement match (100% matching up to 4%)
- 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
- 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
- 5 days paid yearly to volunteer (through Sage Foundation)
- $5,250 tuition reimbursement per calendar year starting 6 months after hire date
- Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
- Library of on-demand career development options and ongoing training offerings
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Director Order Operations - Lawrenceville, United States - Sage City
Description
Job Description
As a Director of Order operations you will be overseeing the strategic deliver y of best-in-class order operations (sales order generation, customer billing and other sales order administration activities) across the NA region.
Key Responsibilities
Key accountabilities and decision ownership:
Preferred:
Plenty of perks:
What it's like to work at Sage:
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