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Support Analyst - Schaumburg, United States - Sciprex
Description
Title:
Support Analyst
Location:
Schaumberg, IL (100% onsite)
Role Type: 3-6 Months client contract to hire
Role
Allocates resources and provides teams with necessary tools to address impediments.
Establishes and maintains a support schedule that covers 24/7/365 support.
Responsible for Release Management and works with the Product Owners and Development team to plan and execute release schedules.
Works with stakeholders to create high-level preliminary release and project delivery plans for production features.
Reports on overall support status to leadership and various stakeholders
Ensures effective communication, collaboration, and team engagement in initiatives that cut across products and applications.
Leads program increment retrospectives to identify productivity improvement opportunities.
Maintains support and defect reporting that identifies problems areas where focused improvements are required.
This is a full-time management/leadership position (45+ hours per week)
Will manage small enhancement development.
Regular and reliable workplace attendance at your assigned location.
Ability to operate vehicles, equipment, or machinery. Computer, phone, printer, copier, fax
Experience, Skills, Education & Licenses/Certifications Required
3-5+ years' experience in supporting Warehouse Management Systems & Supply Chain Application.
3-5+ years' experience in working with various Database Oracle, SQL server, My SQL
3-5+ years' experience in working with Java based micro services applications.
5+ years' experience working with global teams.
Experience working with packaged vendor solutions. Maintain and build vendor relationships.
Ability to supervise a team, guide them on technical aspects and help them prioritize rollouts.
2+ years' experience working patching team and familiar with Patching or servers.
Strong interpersonal skills and ability to collaborate with individuals at all levels.
Experience with cloud service is plus (AWS/Azure) and working with applications in Windows and Linux/Unix Environments.
Able to create and maintain reports related to support activities for management.
Strong verbal and written communications skills.
Must be detail oriented and thorough, with ability to think "big picture" and understand the key trends and goals that drive Costco's eCommerce business.
Deep understanding of business analysis and its value to project execution and business growth.Proven ability to make sound decisions in an environment with frequent change.
Innovative, creative, and possesses a passion for excellence.
Excellent organizational and planning skills, with experience building strategic and tactical plans.
Able to support off-hours work as required, including evenings, weekends, holidays.
Experience with High jump and/or Descartes packaged solutions is a plus.
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