Desktop Support Analyst - Schaumburg, United States - Trinity Technology Solutions

Trinity Technology Solutions
Trinity Technology Solutions
Verified Company
Schaumburg, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

About us
We are professional and agile.


Our work environment includes:

  • Modern office setting
  • Food provided
Provide exceptional customer service at the walkup service desk to resolve incidents immediately

and expedite fulfillment of requests.

Provide remote support over the phone using remote desktop tools.

Assist employees with installation, configuration, and troubleshooting of computer hardware
- laptops, desktops, peripherals, printers, mobile devices.

Ability to triage tickets and troubleshoot independently.

Install and support desktop software for corporate laptops.

Assist with the onboarding and offboarding process. Provision/deprovision user accounts and

Document and resolve all tickets in a timely manner, adhering to established SLAs.

Interact with vendor support to resolve technical problems with hardware and/or software.

Create and maintain internal IT knowledge base articles to document procedures.

Create end user documentation ("How To", "FAQ").


Requirements:

Experience with Azure Active Directory, Exchange, SharePoint, Teams, and basic network

troubleshooting.

Experience in Endpoint services (Intune for iOS).

Excellent customer service, attention to detail, communication and documentation skills.

Must be a team player and willing to work "outside the box" to get things done as needed.

Experience working in an IT Service Desk environment.

Experience configuring and troubleshooting Windows & Mac laptop.

Microsoft Teams, Apple MacBook.

Be highly motivated, able to work with mínimal supervision, and adapt to changes as needed.


Job Type:
Contract


Pay:
$ $25.00 per hour


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance

Schedule:

  • 8 hour shift

Experience:


  • Customer support: 1 year (preferred)
- iOS: 1 year (preferred)


  • Windows: 1 year (preferred)

Ability to Relocate:

  • Schaumburg, IL: Relocate before starting work (required)

Work Location:
On the road
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