general manager - Kissimmee, United States - Odyssey Aviation

Odyssey Aviation Kissimmee, United States

2 days ago

Description

Job Description

**FBO and Aviation Experience is REQUIRED**

General Manager Job Description

This position requires a people-oriented team motivator that can successfully manage the needs of the customer, the employees and requires an individual who has proven success in leading teams within a Fixed Based Operations (FBO). The General Manager reports to the Vice President of Sales and Service.

This position would be responsible for, but not limited to, the following:

Manage the day to day activities of the entire operation
Prioritize workplace safety with established metrics
Maintain financial performance of location
Excel at operational performance of location
Focus on client relationships and contract retention
Develop and implement strategies, processes and procedures that will effectively influence company profitability
Identify and secure new business opportunities
Recruit, interview, train and hire employees as required
Represent with best intent the business priorities and professional posture of the Odyssey Aviation customer(s)
Advise, consult and coordinate with the Vice President of Operations, Finance, Corporate and Field Support Staff

Responsibilities:

Foster a safe working environment by ensuring employees are trained and held accountable for safe working procedures
Monitor and record operational and financial performance and report on a monthly and annual basis
Work with Sales, Vice President of Operations and Finance to develop competitive bids for new business
Coordinate new local account start-ups to ensure productive and safe operations
Promptly resolve all service issues in problem areas to ensure contract retention. Share the action plan and success factors with the customers
Perform all necessary supervisory functions to effectively and efficiently manage assigned personnel.

Personnel Oversight and duties include:

Maintain a qualified and appropriately trained staff
Communicate areas of accountability and performance expectations to assigned personnel
Determine standards of performance as a basis to review progress of personnel
Recommend salary adjustments, transfers, promotions, and terminations
Ensure proper training of assigned personnel
Foster a safe, cooperative and harmonious working climate conducive to maximizing employee morale and productivity
Lead in a pro-active, continuous improvement method with a focus on culture
Direct work, appraising performance, rewarding and discipline, coach and counsel employees, addressing complaints and resolving problems

Competency:
To perform the job successfully, an individual should demonstrate the following
competencies: Leadership, Problem Solving, Operational and Financial acumen, Customer
Service, Interpersonal, and Oral Communication.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential
function satisfactorily. The requirements listed in this Job Description are
representative of the knowledge, skills, and/or ability required.

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