- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
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Agent-front Desk
1 week ago
Marriott International, Inc Marina del Rey, United States**Información Adicional** Pay: $27.65/hour · **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** The Ritz-Carlton Marina del Rey, 4375 Admiralty Way, Marina Del Rey, California, United States VER EN MAPA · **Horario** Full-Time · **¿U ...
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Doubletree Hotel Marina Del Rey Marina del Rey, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Agent
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Marriott International, Inc Marina del Rey, United States**Additional Information** Pay: $29.15/hour · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Ritz-Carlton Marina del Rey, 4375 Admiralty Way, Marina Del Rey, California, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remote ...
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Front Desk Agent/manager On Duty
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HOTEL ON THE VERGE, LLC Santa Monica, United StatesThe Ocean Park Hotel seeks a Front Desk Agent/ Manager on Duty. We are a small boutique-style Hotel. Shifts will mostly consist of 3:30 pm-11:30 pm or 7:30 am-3:30 pm hours a week. Weekends and Holidays should also be expected. Duties include but are not limited to; Delivering ex ...
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Front Desk Agent
1 day ago
Lyndel Beverly Hills, United States**10:30pm - 6:30am Tuesday - Friday nights** · We are a small hotel in the heart of Beverly Hills. Guests enjoy their stays because of the location and friendly staff. · If you have a friendly personality, you will appreciate the work. If you also have previous hotel or other cus ...
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Front Desk Agent
1 day ago
Mosaic Hotel & Maison 140 Beverly Hills Beverly Hills, United States Part timeCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
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Front Desk Agent Palihouse Santa Monica
1 week ago
Palisociety Santa Monica, United States**FRONT DESK AGENT | PALIHOUSE SANTA MONICA** · **POSITION PROFILE**: · We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a ...
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Front Desk Agent
1 week ago
Sunset Tower Hotel West Hollywood, United States**Position Purpose** · Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Front Desk Agent normally works a regular front desk shift but may be asked and assigned another shift du ...
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Front Desk Agent/receptionist
2 days ago
Lawrence R. Miller, M.D. Beverly Hills, United States'''Overview: · We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team. As the first point of contact for our company, you will play a crucial role in providing excellent customer service and ensuring smooth office operations. If you have st ...
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Front Desk Agent
3 days ago
Sunset Marquis West Hollywood, United States**_At the Sunset Marquis you're working at the crossroads of entertainment, luxury, and hospitality, where there's never a dull moment_** · **Job Summary** · The Front Desk Agent is responsible for greeting guests, responding to inquiries, answering and re-directing phone calls, ...
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Front Desk Agent
4 days ago
Hotel Ziggy West Hollywood, United StatesAbout our company: · Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. · Springboard team members are a diverse mix of independent innovators, savvy st ...
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Front Desk Agent
5 days ago
Springboard Hospitality West Hollywood, United StatesAbout our company: · Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. · Springboard team members are a diverse mix of independent innovators, savvy st ...
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Front Desk Agent
1 week ago
Campbellsville University Encino, United StatesMaintaining a physical presence at the LAEC front desk · - Validate parking for Students, Clients, Therapists, and Employees · Organize and schedule appointments, maintain department/unit/personnel calendars · - Collecting fee payments from clients, in person, via telephone, or t ...
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Front Desk Agent
1 week ago
The Cove Hotel Long Beach, United States**Responsibilities**: · *Greet and welcome guests in a friendly and professional manner *Answer and screen phone calls *Reservations and billing *Maintaining office cleanliness and organization of resources · **Qualifications**: · *Proven experience working as a front desk agent ...
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Front Desk Agent
4 days ago
AccorHotel Los Angeles, United States**Company Description** · At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining uniqu ...
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Front Desk Agent
21 hours ago
The Anaheim Hotel Anaheim, United StatesGeneral Description: · - Front Desk Agent is responsible for checking guest in and out, and for properly accommodating guest from start to finish. · - To have adequate communication with all departments via phone and or radio, to ensure guests are assisted and satisfied with all ...
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Front Desk Agent
1 week ago
Holiday Inn Torrance, United States**Role Purpose** · The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free exper ...
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Front Desk Agent
5 days ago
Qonten Santa Monica, United States Part time**Front Desk Agent - Part-Time** · | Sun, 06 Mar :08:12 GMT · The Front Desk Agent will greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise. Route incoming calls to the appropriate department, gues ...
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Front Desk Agent-
4 days ago
Westin Bonaventure Los Angeles, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Agent
3 days ago
Elan Hotel Los Angeles Los Angeles, United StatesWe are looking for **Front Desk Agent** to join our Front Desk team at **Elan Hotel Los Angeles.**: · - _________________________________ · **KEY JOB RESPONSIBILITIES**: · - Balance all daily work for the hotel. Post and balance charges in a timely and efficient manner. · - Handl ...
Front Desk Agent - Santa Monica, United States - Crescent Services
Description
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.Furthermore, the specific examples in each section are not intended to be all-inclusive.Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)