- Evaluate, prioritize, and solve all incoming telephone, voicemail, e-mail, web inquiries, or in-person requests for assistance from users/customers having difficulty with hardware, CAD software, network operations, printing, and other computer/software related problems
- Document identified problems/defects in the software in the appropriate database to provide specific data to assist in efficient resolution of the problem.
- Assist users in identifying appropriate software operating systems, printers, network servers, etc. and make recommendations that will work in their environment and with the ITWBCG Software programs
- Troubleshoot network issues and identify resolutions. Consult on network set-up for users, as needed
- Log all contacts in the problem resolution software so usage patterns/statistics can be accumulated, and historical trends can be evaluated
- Develop expert proficiency in the variety of software products and supporting systems to ensure effective resolution to customer issues
- Learn new software features as they are released to provide optimal support to Alpine customers
- Two or four year college degree (A.S. or B.S.) in architectural technology or CAD-related field preferred
- Two years previous experience in Help Desk Environment
- Prefer two years working experience in a truss plant using truss design software
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Excellent ability to listen is essential
- Ability to define problems, gathers data in a logical manner, stabile facts, and draw valid conclusion
- Ability to interpret an extensive variety of technical instructions in a mathematical of diagram form and deal with several abstract and concrete variables
- Ability to travel up to 10-15 days a year for training opportunities
-
Service Desk Analyst
2 weeks ago
Take2 Consulting, LLC Tampa, United StatesSummary · The Technical Support Analyst provides support to customers for computer, application, system, device, access and hardware issues. Identifies, researches and resolves technical problems of moderate complexity. · Provide excellent and timely technical support and trouble ...
-
Service Desk Analyst
1 week ago
MUFG Tampa, United StatesDo you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, were 120,000 colleagues, striving to make a difference for every client, organization, ...
-
Service Desk Analyst
1 week ago
MUFG Tampa, United StatesDo you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, ...
-
Gravity IT Resources Tampa, United StatesJob Title: Service Desk Analyst · Location: Tampa, FL (Hybrid) · Job Type: Contract to Hire · Salary Range: 55-75k · Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directl ...
-
Senior Help Desk Analyst
2 weeks ago
City of Tampa Florida Tampa, United StatesIntroduction · This is highly responsible technical work addressing complex technical problems reported to the Technology and Innovation (T&I) Help Desk. · Nature Of Work · An employee in this class is responsible for performing tasks of more than average difficulty involving re ...
-
Service Desk Analyst
2 weeks ago
Take2 Consulting LLC Tampa, United StatesSummary · The Technical Support Analyst provides support to customers for computer, application, system, device, access and hardware issues. Identifies, researches and resolves technical problems of moderate complexity. · Provide excellent and timely technical support and troub ...
-
Tier IV Service Desk Analyst
2 weeks ago
Hays Recruitment Tampa, United StatesHays Investor · Work for Hays · About Us · Find Us · For Job Seekers · For Organizations · Australia · Austria · Belgium · Brazil · Canada · Chile · China · Colombia · Czech Republic · Denmark · France · Germany · Hong Kong SAR · Hungary · Italy · Japan · Lu ...
-
IT Service Desk Analyst Level I
5 days ago
Rooms To Go Corporate Seffner, United States Part timeRooms To Go is currently in search of a Helpdesk Analyst with a passion for excellence and the desire to provide outstanding customer service This is a fantastic opportunity to get in with a growth-oriented company. Coverage includes all Rooms To Go Stores, Manufacturing Faciliti ...
-
Help Desk Analyst Ii
1 week ago
Cat software service Brandon, United States**Job Title: Help Desk Analyst** · **Location: Salem, OR (100% Onsite)** · **Duration: 18 Months** · - The primary purpose of this position is to provide internal service desk support services. · - This includes the provisioning, setup, configuration, and continued administration ...
-
Information Technology Support Analyst
2 days ago
LHH Tampa, United StatesIT Support role W2, contract · IT support, level 1, 2 to 3, AZURE, Slack, Zoom, etc. · Troubleshooting, IT issue resolution, Help desk analysis, Tech support specialist/help desk analyst with some cybersecurity · Video conferencing systems · User support, network, security issues ...
-
Senior All-Source Analyst
2 weeks ago
Amentum Tampa, United StatesAmentum is actively seeking a Senior All-Source Analyst to support The United States Special Operations Command (USSOCOM) Intelligence Directorate (J2) and Theater Special Operations Commands (TSOCs), provide Predictive Analysis, Social-Cultural Analysis (SCA) and Analytical Supp ...
-
Application Support Analyst
8 hours ago
Motion Recruitment Tampa, United States ContractGrow your career as an Application Support Analyst with an innovative global bank in Tampa, FL. Contract role with strong possibility of extension. Will require working a hybrid schedule 2-3 days onsite per week. · Join one of the world's most renowned global banks and trusted br ...
-
MassGenics Tampa, United States ContractInnova Solutions is immediately hiring for a Bilingual IT Help Desk Customer Service Representative · Tittle - Bilingual IT Help Desk Customer Service Representative · Duration -12 Months · Location-Tampa, FL (hybrid) · Monday - Friday -7am to 7Pm · Pay Range*: $22- $23 per hour ...
-
Application Support Analyst
3 weeks ago
Dexian Tampa, United StatesPosition – Application Support Analyst · Duration – 6+ Months · Location – Tampa, FL · This position is very important who's responsibility is to act as a senior FRMT NAM Support L2 team. · Need someone who has Advanced level experience in an Application Support role with fair e ...
-
Sec& Derivatives Lead Analyst
2 weeks ago
Citi Tampa, United States Full timeThe Sec & Derivatives Lead Analyst is a senior level position responsible for processing orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to facilitate ...
-
Financial Business Analyst
2 days ago
MLB & Associates Tampa, United StatesJob Title: Finance Business Analyst · Reports to: VP Finance Ops & Technology · Type: Exempt · Company Background: · Founded in 1959 and leads the crane and rigging industry in Florida for over 60 years with innovative safety practices and education, sophisticated technology, a ...
-
IT Service Desk Analyst Level I
3 weeks ago
Rooms To Go Seffner, United States Part timeRooms To Go is currently in search of a Helpdesk Analyst with a passion for excellence and the desire to provide outstanding customer service This is a fantastic opportunity to get in with a growth-oriented company. Coverage includes all Rooms To Go Stores, Manufacturing Faciliti ...
-
Epic Cadence Analyst
1 week ago
ClinDCast Tampa, United StatesOur Client is looking for an Epic Cadence Analyst. · Consultant needs to have in-depth knowledge of system abilities, applications, and processes to perform effectively as an educator and expert for system users. · Knowledge in scheduling and provider templates and/or referrals ...
-
Application Support Analyst
3 weeks ago
Mindlance Tampa, United StatesApplication Support Analyst · Duration: 6+ months (possible extension or conversion) · Location: HYBRID W/ ONSITE REQUIREMENT 3 days onsite · Tampa, FL 33610 · Description : · This position is very important who s responsibility is to act as a Senior FRMT NAM Support L2 team. · ...
-
Customer Service Office Person
3 weeks ago
Innova Solutions Tampa, FL, United StatesInnova Solutions is immediately hiring for a Bilingual IT Help Desk Customer Service Representative · Tittle - Bilingual IT Help Desk Customer Service Representative Duration -12 Months · Monday - Friday -7am to 7Pm · Pay Range*: $22- $23 per hour. · As a(n) Bilingual IT Help ...
Software Help Desk Analyst - Tampa, United States - ITW
Description
Company DescriptionAlpine, an ITW company, is a leading provider of building component software, equipment, and the industry's best service to truss manufacturers. Partnering with our customers, we help to improve their businesses and make them more productive. We are also a leader in delivering software solutions to homebuilders to increase productivity and profitability.
ITW offers its employees a path for advancement, a competitive salary, and a comprehensive benefits package designed to help employees care for themselves, their families, and their futures.
Job Description
The Help Desk Analyst position provides consultation with Alpine customers and internal users using the Alpine Suite of CAD-related Software programs to ensure users have an understanding of the use of the software, to troubleshoot specific application issues and make recommendations to optimize the benefits of the software.
This is a remote position. It is preferred that the Help Desk Analyst is based in Florida or the western United States.
ITW is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
We do not accept unsolicited resumes. To be considered an applicant, please apply online to a specific job posting.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please click here for information on how to contact us directly.
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.