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    Customer Service Office Person - Tampa, FL, United States - Innova Solutions

    Innova Solutions
    Innova Solutions Tampa, FL, United States

    4 weeks ago

    Innova Solutions background
    Description
    Innova Solutions is immediately hiring for a Bilingual IT Help Desk Customer Service Representative
    Tittle - Bilingual IT Help Desk Customer Service Representative Duration -12 Months
    Monday - Friday -7am to 7Pm


    Pay Range*:
    $22- $23 per hour.
    As a(n) Bilingual IT Help Desk Customer Service Representative .

    Handle incoming inquiries (calls, chats, tickets) and/or redirect inquiries, if necessary, to appropriate support groups for resolution while setting End User expectations during the initial interaction.

    Create tickets and document all activities in ticket system (ServiceNow) in line with our quality standards.
    Research and resolve more complex Field/Scientific application and business process issues. Participate in application testing, upgrades and deployment, and internal Service Desk projects as needed.
    Adhere to all Service Desk processes and procedures.
    Drive quality, process improvement and innovation to optimize service delivery.

    Bilingual (Fluent in English and Spanish). Candidate must be able to speak and write in Spanish.
    Minimum of 2 years IT Help Desk experience.
    Experience with call center telephony and ticket system software such as ServiceNow.
    Experience supporting applications running on Windows operating system.
    Bachelor's degree preferred but HS Diploma with equivalent experience will be considered.

    Qualified candidates should APPLY NOW for immediate consideration
    Pay Range*:
    $22- $23 per hour.
    *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

    Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

    Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion.

    Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

    One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
    # One of the Largest Certified MBE Companies in the NMSDC Network (2022)
    # Advanced Tier Services partner with AWS and Gold with MS


    Website :

    Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

    If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or
    . Please indicate the specifics of the assistance needed. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.
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