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Enrollment Specialist - New York, United States - City of New York
Description
Job DescriptionTHE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $41,887 - $48,170
The Administration for Children's Services (ACS) protects and promotes the safety and well-being of New York City's children and families by providing child welfare, juvenile justice, and early care services.
In child welfare, ACS contracts with private nonprofit organizations to support and stabilize families through community-based programming and preventive services and provides foster care services for children not able to safely remain at home.
Each year, the agency's Division of Child Protection responds to more than 50,000 reports of suspected child abuse or neglect.
In juvenile justice, ACS manages and funds services including detention and placement, intensive community-based alternatives for youth, and support services for families.
ACS is also a key part of NYC's early childhood and education continuum, providing childcare assistance to thousands of child welfare involved and low-income children so they can access safe, affordable, quality care.
ACS' Division of Child and Family Well-being (CFWB) designs and executes strategies to support caregivers, children, and communities, so they can thrive and enjoy self-determination.
A critical piece of CFWB's portfolio is the operation of the City's subsidized child care voucher system one of the largest child care assistance programs in the country.
ACS providers vouchers to tens of thousands of low-income and child welfare-involved families, allowing parents and caregivers to access affordable child care at the provider of their choice while they pursue work, education, or training.
The Voucher Enrollment Unit (VEU) provides child care information, updates and assistance to support provider and program enrollment.The main task of VEU is to issue and enroll child care vouchers to low-income families as well as to enroll, update and maintain providers and programs who are linked to these vouchers.
VEU works with CFWB Child Care Eligibility teams to confirm eligibility status of child care cases and Human Resources Administration (HRA) Job Center Staff to enroll providers/programs who are caring for TANF children into the Automated Child Care Information System (ACCIS).
VEU also collaborates with CFBW Special Referral Unit (SRU) who refers clients with child welfare cases to receive child care vouchers.
Job Description:
Reporting to the Supervisor of the VEU Unit, the Community Associate/Enrollment Specialist, with latitude to independent judgment and decision-making, has the following responsibilities:
Enroll, update, and maintain providers and programs with TANF and low-income vouchers.
Update provider and program license, rates, capacity, social security/EIN#.
Verify provider eligibility with OCFS and/or DOHMH.
Update enrollment details in the VEU Tracking Log
Manage Enrollment Portals for submitted vouchers and voucher requests.
Image enrollment documents to the HRA Viewer, the NYC electronic filing system
Generate new provider and program number in ACCIS.
Conduct research in childcare databases including ACCIS, CCATS, CCFS.
Issue and email/mail low-income childcare vouchers along with enrollment package to families.
Liaise with Provider Inquiry Unit (PIU), Legally Exempt Provider (LEP) Unit, CFWB Call Center, and other CFWB Operations units to manage parent/provider/program/children enrollment for both TANF and low-income populations.
Receive emails, phone calls, etc.
from Internal CFWB units and external units/agencies such as Mayor's Office , City Council, 311, ACS, HRA to assist with voucher enrollments.
ADDITONAL INFO:
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.
TO APPLY:
APPLICATIONS MUST BE SUBMITTED ELECTRONICALLY USING ONE OF THE OPTIONS BELOW:
For current city employees, go to Employee Self Service (ESS), Recruiting Activities, Careers and search for Job ID#
For all other applicants go to and search for Job ID# Click on the "Apply" button.
If you do not have access to a computer, most public libraries have computers available for use.
Only candidates selected for an interview will be contacted.
Qualifications
Qualification Requirements
High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
Education and/or experience which is equivalent to "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
