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New York City

    enrollment specialist - New York, United States - City of New York

    City of New York
    City of New York New York, United States

    2 weeks ago

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    Description

    Job Description

    This is a 9-month Per-diem assignment.

    The Fair Fares program is a Mayoral initiative designed to provide accessible discounted MetroCards for subways and local bus service to low-income families who are in receipt of Cash Assistance, Supplemental Nutritional Assistance Program as well as New York City residents who are living at or below the federal poverty level. Working under direction of the Enrollment Specialist Supervisor for Fair Fares, the Enrollment Specialist will be responsible for the enrollment of consumers at walk-in locations throughout the city. He/she will meet with the consumers, review all necessary documents, access database, and gather all necessary information from the consumer while completing the enrollment and application process. Enrollment will also include scanning all documents into the database.

    As the Enrollment Specialist the position will be dealing with highly sensitive documents, confidentiality and discretion is important to the role. In this role the enrollment specialist will be responsible for answering questions and providing information about the benefits and requirements for the program; review consumers documents for completeness; navigate the enrollment database; maintain equipment; and finalize consumers complete Fair Fare enrollment packages.

    The Fair Fares program is seeking seven (7) Community Associates to function as Enrollment Specialists who will:

    Verify and enroll participant referrals daily: Walk-In, electronically and/or telephonically; review

    consumers documents for completeness; ensure Fair Fares consumers have all necessary

    paperwork and documentation required to complete the Fair Fares enrollment process; original

    documentation required to complete the Fair Fares enrollment process; original documentation

    will be reviewed and authenticated as official documentation while maintaining the highest level

    of confidentiality and discretion; require to undergo mandatory specialized training in how to review

    and authenticate official documentation.

    Review FF database throughout the day and ensure all program consents are signed; navigate the

    enrollment database; scan all authenticated official documents into the database; data enter all

    demographic and relevant consumer information necessary to process the completed application;

    ensure that all information is entered accurately.

    Finalize and submit the consumers complete Fair Fare application; review to ensure that all

    necessary documents and/or other relevant information are obtained from the consumer; notify

    consumers of required, missing documentation, and direct those consumers to return the

    missing information according to program procedure; inform consumers of how to obtain official

    documents from local, state and/or information for submission of complete applications; respond

    to consumer questions and concerns in a timely manner.

    Coordinate communication around site-specific issues under direction from his or her supervisor;

    responsible for creating, organizing, scheduling, and presenting information to community

    audiences via public speaking (conducting information sessions and setting up information tables),

    flyers, brochures, and other relevant mediums. Coordinates efforts to facilitate communications at

    the various locations throughout the five boroughs of New York City to support consumers in the Fair

    Fare enrollment process and provides adequate personnel coverage.

    Qualifications

    Qualification Requirements

    1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or

    2. Education and/or experience which is equivalent to "1" above.

    Additional Information

    The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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