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    Senior Field Engineer - San Francisco, CA, United States - Workday

    Workday
    Workday San Francisco, CA, United States

    2 weeks ago

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    Description

    Leidos is looking for a Senior Field Engineer with a TS/SCI polygraph to support work on an information technology (IT) contract.

    This position is managed out of Virginia but is based out of Bay Area in California.

    The Field Engineer is responsible for the operations and management of the network equipment, provide hardware/software support and other ad hoc requirements of a technical nature to support client infrastructure.

    The work will vary based on site specific requirements, but shall include, as applicable, the following types of activities:

    Perform the physical setup and configuration of desktop hardware and software to include external peripherals that may be required.

    Responsible for entire projects from beginning to end. These projects will span multiple technical areas.
    Manages large projects or processes required by requests and tickets in the achievement of desired results
    Troubleshoot desktop and network anomalies and contact the appropriate groups for additional support.
    Develop solutions to technical issues with hardware and software in multiple areas or disciplines.

    Serve as technical liaison between the site and the appropriate technical business unit for resolution of IT issues and system upgrades.

    Resolve routine and complex problems for applications and data access.
    Report unresolved problems to appropriate technical personnel.
    Order equipment as needed.
    Perform all tasks associated with being an expert administrator.


    Primary Responsibilities:
    Build workstations per established procedures.
    Manage software and hardware support as needed.
    Perform data transfers.
    Provide scanning.
    Create new user accounts, maintain existing accounts, and troubleshoot user login or access issues.
    Monitor server activities and provide technical support that requires expert knowledge using advanced technical principles.
    Perform daily backups.
    Perform as the on-site network support representative.
    Maintain and troubleshoot all on-site networking hardware.
    Coordinate updates to networking hard drive with respective network engineering components.
    Add/remove physical connectivity to various networks for users, based on needs.
    Maintain documentation and influence team and others through created common solutions. Share and provide approaches to enhance the whole team.
    Ensure connectivity.
    Monitor security log files.
    Video Conferencing
    Create and coordinate meetings, assist with conference support.
    Support maintenance and setup of equipment.
    Phone systems.
    Maintain operational status of all phone systems.
    Report and coordinate repairs as needed.
    Specialized software/databases.
    Provide project management support for all new initiatives relating to the various systems supported.
    Coordinate with outside vendors to get building installation and maintenance completed.
    Assist with maintaining access control systems and alarm system accesses as needed.
    Escort as needed
    Provide user training as needed on all relevant IT topics.
    FedEx and UPS Shipment.
    Shipment sanitization and preparation.
    After hours response/resolution and technical issues.
    Support after hours high precedence responses.
    Awareness to HVAC issues for management of systems and technical interface with local HVAC service provider.


    Basic Qualifications:
    Must have a TS/SCI clearance with polygraph to be considered

    Must have a Bachelor's degree and minimum 8 years of experience OR a Master's degree and minimum 6 years of experience OR 12 years of experience can be used in lieu of degree.

    Degree in Electrical Engineering, Computer Engineering, Computer Science, Systems Engineering or related field and successful software engineering experience; of if no degree, relevant experience performing engineering functions in the field on programs of similar size, scope, and complexity
    Experience in IP

    Related Services:
    TCP/IP, UDP, ICMP, PPP, and SIP.
    Experience with DS3/1 end user equipment.
    Knowledge of Cisco routers and switches.
    Experience with commercial PBXs and associated telephones, VOIP/data telephony.
    Experience with UPS systems and AD/DC power systems, to include install/connection.

    Working knowledge of CAT5, CAT6 cable, connectors, and demonstrated capability of fabrication of equipment to meet the setup needs of services being provided.

    General to strong knowledge of fiber, servers, routers, edge switches and desktop hardware.
    Remedy, VISIO, and MS Office.


    Preferred Qualifications:
    ~ Network Certifications


    Pay Range:
    Pay Range $84, $152,750.00

    The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

    Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

    #J-18808-Ljbffr
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