Software Implementation Specialist - San Diego, United States - Component Control - a CAMP Company

Description

Overview:

CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a "SaaS plus" model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 1,300 employees in 13 locations around the world.

CAMP's relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.

Component Control, a division of CAMP, is the developer of Quantum Control, a fully integrated business solution designed specifically for aviation MRO's, Distributors and Manufacturing companies. Quantum Control's comprehensive suite of modules streamlines business processes while optimizing a company's operational performance.

CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is part of the Hearst Business Media portfolio.

Job Summary:

Component Control, a CAMP Company, is in search of a Software Implementation Specialist to join our team for specified area/region. This role is designed to strengthen the relationship between Component Control and our customer base. Software Implementation Specialists/Account Managers go onsite to review procedures and provide recommendations to maximize customer productivity and satisfaction.

Responsibilities:

• Software Implementation and Account Management in designated region. Assume responsibility for meeting the needs of the local customer base. Aside from technical support incidents, will be the primary point of contact for the customers in the region.
• Implementation, Training, Membership, Sales, and Technical Support services to be provided to Component Control customer base in specified territory
• Will be required to travel for sales promotion, training, implementation services and other services as required, primarily in the specified area.
• Develop and provide focused and structured training for Component Control customers. This will involve product Implementation & Training services for new and existing clients.
• Study existing client processes, identify opportunities for improvement, and provide potential software & non-software related solutions.
• Provide customers with documented training accomplishments including recommendations for future services.
• Work with our clients on project planning. Project plans will be based on training and implementation goals. Also, will monitor project plan to meet expected timelines. Will work directly with various management levels.
• Will be assigned implementation accounts to manage as needed. Will be expected to manage priorities.
• Develop new training materials as required. Training materials will include business processes mapping which will promote best practice use of the software.
• Travel, both domestic and international, as necessary to support customer and business needs. Roughly 40-50%+ travel required.
• Work requires maintaining professional conduct when speaking to vendors, customers and co-workers. Providing a positive company image to the public. A professional appearance, "business casual" dress code.
• Ability to record/track all sales, training, implementation and technical support related activities
• End of week report will be required at end of each business week. This report will be submitted to the associated manager.
• Other duties may be assigned.

Requirements:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Technical Skills - shares expertise with others.
• Customer Service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits internal and external customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Communication - speaks & writes clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Teamwork - balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to
• Judgment – displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; makes timely decisions.
• Professionalism - approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; follows through on commitments.
• Quality - demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.
• Adaptability - adapts to changes in the work environment; changes approach or method to best fit the situation.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Takes independent actions and calculated risks; Asks for and offers help when needed.
• Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelor's degree or equivalent from four-year (or two-year) college/technical school; and a minimum of five (5) years related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees, and customers.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Intermediate to advanced knowledge of Microsoft Office including Outlook.

Other Qualifications:

Previous outside sales representative experience preferred.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands, fingers, and be able to talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate and that of a typical office environment. This position also includes extensive travel via automobile and airplane.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE