- Customer Relationship Management:
- Build and maintain strong relationships with current service customers.
- Act as a liaison between service and sales departments to ensure a seamless customer experience.
- Provide personalized attention to customer needs and preferences.
- Sales Conversion:
- Identify potential sales opportunities among service customers.
- Proactively engage with service customers to discuss vehicle upgrades, trade-ins, and new models.
- Collaborate with the sales team to convert service customers into sales customers.
- Product Knowledge:
- Stay up-to-date on Volkswagen products, features, and promotions.
- Effectively communicate product information to service customers to stimulate interest in new vehicles.
- Customer Education:
- Educate service customers on the benefits of upgrading to a new Volkswagen model.
- Provide information on financing options, trade-in values, and incentives to facilitate the decision-making process.
- Collaboration:
- Work closely with service advisors and sales team members to ensure a seamless transition for customers from service to sales.
- Collaborate with marketing and promotions teams to implement targeted campaigns for service-to-sales conversion.
- Customer Satisfaction:
- Prioritize customer satisfaction and address any concerns or issues promptly.
- Strive to exceed customer expectations in both service and sales interactions.
- Proven experience in customer service or sales within the automotive industry is preferred.
- Excellent communication and interpersonal skills.
- Strong negotiation and persuasion abilities.
- Knowledge of Volkswagen products and services is a plus.
- Self-motivated and results-driven with a focus on achieving sales targets.
- Ability to work collaboratively in a team-oriented environment.
- Competitive salary with commission opportunities.
- Health, dental, and vision insurance.
- Employee discounts on vehicle purchases and services.
- Ongoing training and professional development opportunities.
- Positive and collaborative work environment.
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Service to sales - Brooklyn Center, United States - Luther Brookdale Volkswagen
1 week ago
Description
Job Description
Job DescriptionJob Title: Service to Sales Representative
Company: Luther Brookdale Volkswagen
Location: Brooklyn Center MN
Are you passionate about providing exceptional customer service and ready to take on a new challenge in the automotive industry? Brookdale Volkswagen is seeking a dynamic and customer-focused individual to join our team as a Service to Sales Representative. In this role, you will play a crucial part in enhancing customer relationships, driving sales, and contributing to the overall success of our dealership.
Responsibilities:
Qualifications:
Benefits:
