- Responsible for service department P&L
- Lead team of 10 service managers, 60+ technicians
- Establish procedures to ensure NCU and industry best practices for repair quality, safety, proficiency and repair methods are followed consistently across all locations
- Achieve team compliance with vendor warranty policies; direct warranty manager with warranty processing and collection
- Implement safety program to meet OSHA regulations and NCU safety policies to maintain a safe work environment for all service team members
- Ensure clean & safe working environment at all shop locations
- Expect and achieve 100% compliance with PPE use
- Work with HR manager & recruiter to maintain appropriate staffing levels in shops
- Guide service management team to ensure compliance with company policies for recruitment, hiring, training and disciplinary actions
- Conduct annual performance reviews for service team members and work with managers to create employee development and training plans
- Work collaboratively with parts operations team to achieve company goals
- Ensure compliance with state and federal requirements for work procedures, training & certifications, record keeping on hazardous materials and safety programs
- Participate in vendor and company sponsored management meetings
- Provide training and coaching for service management team and technicians
- Recommend shop tooling & new equipment technology that helps increase efficiency and/or safety in the shops
- Ensure shop equipment, tools and vehicles are properly maintained, calibrated as needed and in good, safe working condition
- Coordinate vendor trainings for service team
- Work closely with factory and supplier field service & warranty teams
- Conduct regular online meetings to share info between locations
- Keep abreast of market conditions and NCU competitiveness in markets served
- Develop annual plan to outline current and future needs, problems and opportunities
- Help identify and create improved organizational and department level processes
- Manage days-to-close, productivity, profitability and other department metrics
- 10 years heavy-duty truck and/or trailer repair experience
- 5 years heavy-duty shop management experience (or equivalent)
- Multi-location management experience preferred
- Exceptional verbal and written communication skills
- Working knowledge of accounting including accounts payables, receivables & financials
- Proficient with Excel, Word, PowerPoint & Microsoft Teams
- Strong knowledge of welding, fabrication and trailer construction & repair
- Clean driving record
- Willing to travel – up to 60% travel to branch locations
- Competitive salary with bonus incentives
- 401k with 25% company match plus profit sharing
- Medical, Dental, Vision, Basic Life and Short-Term Disability
- Paid Holidays and PTO
- Company vehicle
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Service Operations Manager - Madison, United States - North Central Utility
Description
Job Description
Job DescriptionNorth Central Utility is looking for a self-motivated, highly organized individual to lead our service operations team throughout 9 dealership locations in WI, MN & ND.
Responsibilities will include but not be limited to the following:
Qualifications:
Pay & Benefits:
