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Customer Support Specialist - Riverview, United States - Metrohm
Description
Qualified individuals with a disability have the right to request a reasonable accommodation. If you are unable or limited in your ability to use or access our careers website as a result of your disability, request a reasonable accommodation by: (1) calling informing us regarding the nature of your request and (3) providing your contact information. Please do not direct any other general employment related questions to this email and/or phone number. Only inquiries concerning a request for a reasonable accommodation will be responded to from this e-mail address and/or phone number.
It's an exciting time at Metrohm USA
We are the North American division of world-renown Metrohm AG (Herisau, Switzerland), an industry leader in laboratory instruments and accessories for analytical testing/research. We are looking for an experienced Customer Support Specialist to join our team in the Riverview, FL location.
This is a hybrid position. You will work in the office approximately 50% of the time. The initial training schedule is Monday – Friday 8:00am – 5:00pm. The regular schedule may have an end time of up to 6:00pm, Monday - Friday.
Do you have a passion for delivering an excellent customer experience? It's your chance to be an integral part of dynamic team and make an immediate impact in a B2B environment. This is not a call center position.
The Customer Support Specialist will respond to and processes requests from internal and external customers via phone, chat and email. This is a fast paced, challenging role for the right individual.
Respond to inquiries and order requests in a timely manner via case management system, telephone, and chat. Primary duties include order processing, pricing, availability, account set up, shipping, follow and escalations. Much of your day will be spent in a back-office environment, working with new or existing customers.
Associate's degree preferred. High school diploma or GED; and minimum of two (2) years of experience in a similar role supporting the business and staff in a B2B customer support environment.
The ideal candidate will possess the following skills:
Our innovative, high quality products are found in laboratories of all kinds academic, industrial, research, quality control, processing, manufacturing and scale-up and all over the world, although our efforts concentrate on North America. As part of a global entity and growing organization you will be part of a progressive and high-energy team, focused on bringing quality products to market and excelling in quality customer service. We provide a professional, dynamic environment and offer competitive salaries with an excellent benefits package. These benefits include:
· Comprehensive Medical, Dental and Vision
· Basic life insurance and accidental death and dismemberment
· Short- and long-term disability
· Tuition reimbursement program
· Paid vacation, holidays, sick and personal days
· 401k savings
· And more
Metrohm USA, Inc. is an Equal Opportunity Employer.
EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities
Metrohm USA, Inc. is a federal contractor with a commitment to engage in affirmative action to increase employment opportunities for protected veterans and individuals with disabilities.
Metrohm USA, Inc. is an E-Verify employer.
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