- Coordinate the daily operations of the practice
- Establish appropriate staffing levels for the practice
- Manage front and back office staff, including ancillary personnel
- Schedule front and back office staff, optimizing clinic coverage
- Verify and approve time clock for staff
- Interview, hire, train, counsel, development performance improvement plans, conduct annual performance reviews, and disciplinary action as needed
- Oversee orientation and ensure employees receive adequate training and ongoing education
- Provide ongoing employee feedback of job performance
- Provide positive feedback as well as constructive criticism
- Establish and maintain a high level of employee engagement and morale
- Promote teamwork and empower teams and individuals to meet their potential
- Support quality and efficiency improvement efforts with a primary focus on MMG's priority initiatives
- Develop personal education to be proactive in meeting the future needs of the practice
- Demonstrate a positive attitude toward all patients and customers
- Project positive, professional image
- Maintain a high degree of knowledge of the policies and procedures of the practice
- Must be able to learn, apply, and teach a variety of rules, regulations, policies, and procedures applicable to the ever changing healthcare environment
- Responsible for maintaining OSHA logs and reporting workers compensation information to upper level management
- Maintain a working knowledge of CPT, HCPCS, ICD-10 and HCC coding
- Monitor and report on the administrative and clinical components related to regulatory payment systems such as MACRA, MIPS, HCC, etc.
- Maintain strict control of internal cash handling procedures
- Monitor patient experience scores and develop action plans for improving
- Provide information and assistance to internal and external patients in a helpful, friendly manner
- Resolve patient complaints with priority and answer questions regarding policies and procedures
- Oversee the purchasing functions of the practice
- Review, approve and code all invoices for payment
- Maintain monthly office supply inventory, not in excess
- Provide IT assistance and EMR support
- Ensure office equipment is in working order
- Organize meetings and education activities for doctors and staff, as necessary
- Ensure general cleanliness and neatness of the practice
- Maintain provider schedules including the on- call schedule
- Consult with Upper Level Management regarding any problems or concerns, and assist in implementing organizational changes
- Maintain compliance with contracted insurance carriers through auditing of clinical records and on-site visits
- Monitor monthly operation reports and provide explanation of variances
- Implement and monitor established workflows surrounding quality metrics, specifically relating to at-risk insurance contracts such as Aspire and Central California Alliance for Health
- Monitor the coordination of care for individual patients by verifying the completion of the referral process through to receiving test and referral results
- Apply the principles of comprehensive, community- based, patient centered, developmentally appropriate, and culturally and linguistically appropriate care coordination
- Monitor and develop referral sources to improve the timeliness in care coordination
- Train staff and support effective communication skills with vulnerable patient populations
- Vulnerable populations are patients who are made vulnerable due to their:
- Financial circumstances
- Place of residence
- Health
- Age
- Personal characteristics
- Functional or developmental status
- Ability to communicate effectively
- Presence of chronic illness or disability
- Train staff to maintain concise documentation in patients' electronic medical records
- Ensure job roles and responsibilities emphasize team-based approach to care and support each member of the team being trained to meet the highest level of function
- Knowledge of the care management process
- Foster and adhere to team-based approach in patient care
- Train staff to follow evidence-based approaches to self-management support such as patient coaching and motivational interviewing
- Engage in population management activities to proactively address the needs of Montage Medical Group's patients and family members
- Support the physicians and staff in assessing and managing the health needs of a patient population such as defined groups of patients:
- Patients with specific clinical conditions such as diabetes, hypertension, chronic obstructive pulmonary disease, obesity, etc.
- Patients overdue for preventive screenings such as cervical cancer screening, breast cancer screening, and colorectal cancer screening.
- Proficient in all NCQA standards and guidelines for patient-centered medical home level three recognition (primary care practices only)
- Conduct monthly Patient Centered Medical Home quality control audits (primary care practices only)
- Conduct mandatory staff meetings and participate in huddles
- Act as a primary contact point, advocate, and source of information for patients and community partners who help treat them
- Other duties as assigned by senior management
-
Capital Asset and Procurement Coordinator
1 week ago
Putnam County Department of Central Services Carmel, United States**BRIEF DESCRIPTION OF DUTIES**:This is a high-level strategic management position responsible for developing and implementing a comprehensive program to manage County-wide assets and their procurements. This includes identification and evaluation of the County's fixed assets and ...
-
Prepared Foods Dishwasher-Full Time
6 days ago
Whole Foods Market Carmel, United States Full timeperforms all duties related to dishwashing and maintaining general cleanliness of the kitchen area. all whole foods market retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and team members at all times. all ...
-
Adult Psychiatrist-Outpatient
1 week ago
LifeStance Health Carmel, United StatesAt LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare. E ...
-
Director of Nursing
4 days ago
Gpac Carmel, United StatesJob Description · A highly respected Senior Living Facility is seeking a Director of Nursing to join their growing team. This is an award-winning, financially strong company with a long history of excellence in long-term care. · This position is in the Monterey Bay area. · Seeki ...
-
Adult Psychiatrist-Outpatient
5 days ago
LifeStance Health Carmel, United States Full timeJob Description · We offer Psychiatrists:Flexible work schedules. · Full-time and part-time available. · outpatient work. No nights, no hospital calls, no weekends. · Telemedicine and in-person flexibility. Generous 'above market' compensation with unlimited/uncapped earnings. ...
-
Director of Marketing Services
1 week ago
Pence Media Group Carmel, United StatesTitle: Director of Marketing Services · Purpose: To deliver exceptional services to clients and contribute to both the growth of clients and PMG · Scope: Client Projects (70%), Market and Business Development (20%), and Practice Development (10%) · Accountabilities: Marketing Ser ...
-
Senior Cyber Security Consultant
6 days ago
Reveal Risk Carmel, United StatesAbout the Opportunity · Do you like simplifying and solving cybersecurity business and technical challenges, building/improving processes, protecting people/technology/information, and helping people and their respective companies become extraordinarily successful in defending a ...
-
Sapient Capital Carmel, United StatesTitle: Analyst, Technology & Product Development · Location: Indianapolis / Full-time / On-Site (5 days a week in office) · Compensation: Competitive compensation and benefits package · About Sapient Capital · Sapient Capital is a privately owned, independent wealth managemen ...
-
Physician
3 days ago
FREEDOM HEALTHWORKS LLC Carmel, United StatesJob Description · Job DescriptionRecruiting a Physician that would like to practice in the concierge or direct primary care (DPC) model. · We are looking for physicians who are looking to elevate the care provided to patients with concierge medicine or direct primary care. This m ...
-
P&C Insurance, Senior Technical Editor
1 week ago
The Rough Notes Company, Inc. Carmel, United StatesDo you love working in the insurance industry but are ready for something different? Since 1878, The Rough Notes Company has proudly served the independent agency market, responding to the evolving needs of agents as they work to meet the ever-changing demands of today's insuranc ...
-
Contract Analyst
2 days ago
Anchor Point Technology Resources Carmel, United StatesReporting directly to the Contract Management Lead, this role is essential in supporting the procurement contracting practices by managing daily operational tasks throughout the contract lifecycle. The ideal candidate will have a solid background in contract administration, inclu ...
-
Hospice Aide- Full Time
1 week ago
CSIG Holding Company - Corporate Account Carmel, United States Full time, Part timeCorsoCare Hospice Aide · FULL TIME 8:30 am- 5:00 pm · Week Days · Carmel/Fishers- Coverage Area · CNA Required · Position Summary: · Mileage Reimbursement · Tuition Reimbursement · Great pay · At CorsoCare we offer a 1440 Culture - one that strives to use all 1440 minutes in eac ...
-
Internal Communication Specialist
5 days ago
The MJ Companies Carmel, United StatesSummary · We are The MJ Companies—a firm dedicated to inspiring the success, fulfillment, and wellbeing of each person we serve. Our commitment to excellence and innovation has enabled us to maintain a best-in-class approach to risk management, employee benefits, retirement, and ...
-
Caregiver Success Manager
5 days ago
Home Helpers Home Care Carmel, United StatesOverview · As the Training and Retention Manager for Home Helpers of Carmel, you will be responsible for developing and implementing comprehensive training programs to ensure the ongoing skill development and retention of caregivers within our homecare agency. Your role will invo ...
-
Sr. Software Engineer
22 hours ago
PeopleSuite Talent Solutions Carmel, United StatesJob Description · Job DescriptionScope of Position · The Senior Software Engineer is responsible for managing Dynamics 365 CE Field Service, ideal candidate possesses, strong technical expertise in configuring, customizing, and supporting the platform. This role will play a key r ...
-
Fundraising Consultant
5 days ago
OneCause Carmel, United StatesJob Description · Job DescriptionDescription:About the role: · The full-time consultant is an integral member of the Consulting Team. A successful consultant is customer service oriented and resolves issues quickly and efficiently, all while focused on the customer's happiness an ...
-
Clinical Manager
5 days ago
The Care Team Home Health & Hospice Carmel, United StatesJob Description · Job Description1st Care Home Heath partnered with The Care Team · The care you deserve and the support you need. · Come join our growing team The Care Team Home Health is looking for a Full-Time Clinical Manager for our Carmel, IN office. We specialize in provid ...
-
Cake Decorator
1 week ago
Froet Group Carmel, United StatesJob Description · Job DescriptionSalary: · Summary · As a pastry chef and cake decorator, you bring a blend of artistic flair and culinary expertise to create delectable desserts and stunning cakes. With a keen eye for detail and a passion for innovation, you excel in recipe dev ...
-
Contract -- School SLP -- Carmel, IN
20 hours ago
Soliant Carmel, United StatesMinimum 1+ years speech therapy experience required. · Soliant is accepting applications for a full-time Speech Language Pathologist position for the remainder of the school year. · Details below: · Full-time (approx 35 hours per week) · Work with K-5 students · Start: ASAP · End ...
-
Senior IT Product Owner/Project Manager
6 days ago
Byrider Carmel, United States Full timeDescription · Senior IT Product Owner/Project Manager Leading national automotive & consumer finance company has a Senior IT Product Owner/Project Manager opportunity available This position is a hybrid role with 1-2 weekly trips to the Carmel Corporate Office. · Senior IT Pro ...
Practice Manager - Carmel, United States - Montage Medical Group
3 days ago
Description
Job Description
Job DescriptionSUMMARY
The person in the position of Practice Manager must be able to perform the duties described within as well as to meet the company's qualifications regarding education, experience, patient service, attitude, language skills, meet physical requirements, possess mathematical and computer skills. He/she must be able to read and write and to use logical reasoning ability as well as to be able to follow the direction of upper management. The role of the Practice Manager is also one of Practice Administrator Designee where this individual acts as the Practice Administrator in the event the appointed Practice Administrator cannot be present.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
MONTAGE VALUES
Employees of Montage Medical Group are expected to uphold the Montage Values and Service Standards. Montage Medical Group employees find joy in caring for those we service, are dedicated to coordinating care across all settings, take ownership, collaborate to deliver the highest quality care and are entrusted to serve our community with respect.
QUALIFICATIONS
For the employee to execute this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
The employee performing this position is expected to hold a High School diploma and have at least two years Medical (or related) Office Management and supervising experience (e.g., management in a health care setting, customer service, etc.) and/or training; or equivalent combination of education and experience. Bachelors Degree, PCMH CCE and CPPM is required. S/he is expected to have some experience with medical terminology and understanding of medical insurance process. S/he must be able to understand or quickly learn about the differences between and among patients with private insurance, Medicare, Medicare Advantage, Workers' Compensation and self-paying patients, etc.
The employee performing this position is expected to respond courteously, sympathetically and maturely to patient needs. S/he must be detail oriented, well organized and computer literate (i.e., be familiar with a multiline phone system, PC and basic software, such as Microsoft Windows, Excel, Microsoft Word, etc.). The employee must become a superuser on the practice's electronic medical record, Epic. The employee performing this position is expected to be able to work under pressure and in stressful situations and must be able to work quickly when business conditions warrant.
APPEARANCE
The employee performing this position is expected to be neat and professional in appearance regarding clothing, hair, make-up and personal hygiene. This position requires the employee to wear professional office attire.
PATIENT SERVICE, ATTITUDE AND LANGUAGE SKILLS
The employee performing this position is expected to have superior patient service, speaking skills and a professional attitude. One of Montage Medical Group's core values is we are a "Patient-Centered" practice. High patient satisfaction and whole-person care are of critical importance and all employees must strive to achieve 100% patient satisfaction and quality outcomes for all patients. All communications to co-workers, patients and clients must be courteous (e.g., "Mr. Smith, the Medical Assistant will show you to one of the exam rooms now.") The employee performing this position is expected to be able to speak clearly and effectively communicate with patients and co-workers. The employee must respect, understand and observe the importance of patient confidentiality. He/she is expected to abide by the company's HIPAA privacy policy.
MATHEMATICALAND FINANCIAL SKILLS
The employee performing this position is expected to have the ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
READING AND WRITING SKILLS
The employee performing this position is expected to be able to compile information and to be able to put information into a legible, hand-written format such as composing a hand-written note and/or to put into word processing on a computer. S/he must have the ability to read and comprehend written documentation at a minimum of a High School level and possess the ability to read medical letters, reports and results at a basic level. S/he must be able to interpret documents such as, safety rules, operating and maintenance instructions, and procedure manuals. The employee performing this position is expected to possess the ability to write routine notes, e-mail (and Epic InBasket) messages, reports and correspondence using proper grammar and spelling.
COMPUTER AND BUSINESS EQUIPMENT SKILLS
The employee performing this position is expected to possess the ability to use effectively and efficiently a computer and related business and medical software. S/he must be able to use typical business equipment, such as computer, fax machine, photocopier, adding machine, business telephone, voicemail, and e-mail. Errors are expected to be kept to a minimum.
REASONING ABILITY
The employee performing this position is expected to possess the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. S/he must be able to deal with problems involving several concrete variables in standardized situations. S/he must be able to ask questions when unsure of any portion of the requirements of the position or job duties.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duty of this job, the employee is occasionally exposed to moving mechanical parts (medical and office equipment), risk of working with blood borne pathogens, and risk of radiation (from office equipment such as computer monitors). The noise level in the work environment is usually moderate. This environment is stressful and high pressure. Individuals must enjoy working in such environments and be willing to adapt the pace of their work and output to the patient volumes and tasks of the office.