Fundraising Consultant - Carmel, United States - OneCause Full Time

Description

Job Description

About the role:

The full-time consultant is an integral member of the Consulting Team. A successful consultant is customer service oriented and resolves issues quickly and efficiently, all while focused on the customer's happiness and success. When needed, the full-time consultant will also contribute to projects and other assignments, demonstrating thought leadership and written and oral communication skills.

Responsibilities:

· Act as a member of a high-performance team to ensure success internally and externally

· Collaborate with a variety of customers in preparing for their fundraising events.

· Share best practices and expertise to improve the customer's fundraising success.

· Guide the customer through the consulting call agenda while maintaining a conversational style.

· Work with multiple departments to ensure timely progression of a fundraiser until event day.

· Create a detailed Run of Show document for our onsite and virtual staff.

· Demonstrate knowledge of our software to assist customers.

· Identify, and share with leadership, opportunities to design and improve service and product offerings.

· Advocate for customers and notify other team members as needed of challenges and opportunities during customer interactions.

· Contribute to team projects and process enhancements as needed.

· Fully participate during weekly meetings, live software training and within internal communication.

· Must certify as an onsite staff member, and work onsite at 4 fundraising events per year.

· Assist with team training by mentoring and shadowing new consultants as needed.

What you already know and skills you bring:

· Must be aligned with OneCause company and team objectives, to include product enhancements and new innovations

· Proven experience building relationships with customers and internal team members to serve as coach, mentor, and subject matter expert

· Exceptional communication skills – including written, interpersonal, and public speaking

· Demonstrated high level of initiative, follow through and goal orientation

· Excellent organizational and time management skills with the ability to meet multiple concurrent deadlines in a fast-paced environment

Bonus points if:

· BS/BA preferred

· Nonprofit work or volunteer leadership experience