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Service Desk Analyst
2 weeks ago
Oregon State Hospital Salem, United StatesInitial Posting Date: · 04/23/2024 Application Deadline: · 05/05/2024 Agency: · Oregon State Treasury Salary Range: · $4,741 - $7,170 Position Type: · Employee Position Title: · Service Desk Analyst Job Description: · Oregon State Treasury is recruiting for the position o ...
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Service Desk Analyst
2 weeks ago
Oregon State Hospital Salem, United StatesInitial Posting Date: · 04/23/2024 · Application Deadline: · 05/05/2024 · Agency: · Oregon State Treasury · Salary Range: · $4,741 - $7,170 · Position Type: · Employee · Position Title: · Service Desk Analyst · Job Description: · Oregon State Treasury is recruiting for the ...
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Service Desk Analyst
2 weeks ago
Tech Mahindra Salem, United States1. · SERVICES. · Supplier shall perform the following Services:Field Services and Parts: · Technical phone support for field services, parts and Remote Services (both Industrial and Turbine) requests from Customers; including answering calls, assessing caller needs, and determi ...
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Help Desk Analyst III
1 week ago
ACL Digital Salem, United StatesAssists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guid ...
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Service Desk Analyst
4 days ago
Insight Global Wilsonville, United StatesPosition: Service Desk Analyst · Location: Wilsonville, OR · 5 days on-site · Contract-to-Hire: 6-12 Months. · Desired Skills: · 6 months - 1 years experience in a helpdesk role · Experience supporting a Windows environment. · Experience troubleshooting minor issues with Mac prod ...
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Service Desk Analyst
1 week ago
Insight Global Wilsonville, United StatesEstimated Pay Rate: $22/hour · Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include medical, dental, and vision insurance. Employees in this role are also entitled to paid sick leave and/or o ...
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IT Systems Analyst
2 weeks ago
Marion County Salem, United StatesInformation Technology (IT) provides technical services, manages the county's technical resources, and provides consulting services for technology improvements through three programs: Administration, Operations, and Technology Solutions. These programs provide a complete range of ...
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IT Systems Analyst
2 weeks ago
Marion County, OR Salem, United StatesSalary: $ $52.13 Hourly · Location : Salem, OR · Job Type: Full-time Regular · Job Number: · Department: Information Technology · Opening Date: 04/26/2024 · Closing Date: 5/9/2024 11:59 PM Pacific · FLSA: Exempt · Bargaining Unit: 08 · Information Technology (IT) provide ...
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Senior Business Analyst
4 days ago
State of Oregon Salem, United StatesJob Description: · Who we are: · The Oregon Public Defense Commission (OPDC) is a 13-member commission appointed by the Chief Justice of the Oregon Supreme Court based on input from all three branches of Government. The Commission serves as the governing body for Oregon's public ...
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EHR Support Analyst II
1 week ago
HCA Healthcare Salem, United States Full timeDescription · Introduction · Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our EHR Support Analyst II opening with LewisGale Medical Center today and find out what it truly means to be a part of the HCA Healthcare team. ...
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Technical Analyst Intern
4 days ago
HCA Healthcare Salem, United States TemporaryDescription · Introduction · Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Technical Analyst Intern -Lewis Gale Med Ctr opening with LewisGale Medical Center today and find out what it truly means to be a part of the ...
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Specialist
1 week ago
HCL Technologies Ltd. Benton, United StatesJob Description (Posting). · Job Title: Remote Desktop Support analystReporting to: Remote Desktop Support LeadMinimum Experience 1-3 Years of Service desk / Remote Desktop support As a member of the Remote Desktop Support team, the candidate will provide high quality support wit ...
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Epic Cupid Application Analyst III
1 week ago
Samaritan Health Services Corvallis, United StatesEpic Imaging and PACS is looking to hire an Analyst III to be the primary analyst/builder for our Cupid Module. This position will lead the upcoming Cupid Implementation and serve as the long-term analyst for this application. We are looking for candidates who take initiative, en ...
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Epic Cupid Application Analyst III
2 weeks ago
Samaritan Health Services Corvallis, United StatesEpic Imaging and PACS is looking to hire an Analyst III to be the primary analyst/builder for our Cupid Module. This position will lead the upcoming Cupid Implementation and serve as the long-term analyst for this application. We are looking for candidates who take initiative, en ...
Help Desk Analyst - Salem, United States - Capleo Global LLC
Description
Job Title : Help Desk Analyst
Location : Salem, OR % Onsite from Day 1)
Duration: 3 Months Contract (with a possible extension)
Job Description:
Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities.
Customer Assistance – Communications (20%) – Level 2, Software (15%) – Level 2, and Hardware (15%) – Level 2:
Provides technical support by telephone, remote technology, and on-site to computer users statewide. Requests are generally logged into the computerized tracking system before escalation.
Records solutions in the solutions database or other forms of documentation. Communicates to the affected parties the status of requests.
Configures client software, i.e. ODBC drivers, Outlook and Exchange email access, protocols, adapters, and TN3270 host emulation.
Manage active directory/domain user accounts, email accounts, and security permissions.
Operations – Software (15%) – Level 2 and Hardware (15%) – Level 2:
Hardware/software vendors are contacted not only in the arena for new products but also as a prime source of information on better utilization of current hardware and software.
The information gained from vendor contacts is investigated, evaluated, and tested upon request.
Communicate information to managers and staff regarding Customer IT policies, standards, and long-range goals.
Image new computers and reimage computers as needed according to unit standards and specifications.
Resolves intrusion, hacking, or virus incidents on user devices.
This includes performing operating system and application patch management.
Tracks operational and system changes in preparation for recovery needs.
Plan division data system needs for PC and network development.
Conducts research and analysis on desktop hardware and software products to justify recommendations and support purchasing efforts.
Applies desktop and laptop images to new systems and as needed, refreshes a system.
