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Wilsonville

    Service Desk Analyst - Wilsonville, United States - Insight Global

    Insight Global
    Insight Global Wilsonville, United States

    2 weeks ago

    Insight Global background
    Technology / Internet
    Description

    Estimated Pay Rate: $22/hour

    Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include medical, dental, and vision insurance. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

    Must-haves

    6 months - 1 years experience in a helpdesk role

    Experience supporting a Windows environment.

    Experience troubleshooting minor issues with Mac products (hardware/software support)

    Active Directory Experience resetting passwords and setting up new user profiles

    MS Exchange troubleshooting experience

    Proficient with troubleshooting both hardware and applications

    Comfortable handling 20+ tickets/week

    Great over the phone customer service

    Plusses

    Windows deployment background

    Experience wiping/resetting old hardware.

    Day-to-Day

    An employer in Wilsonville, OR is looking for a Tier 1 Helpdesk Technician to join their Service Desk team. This role will be responsible for troubleshooting internal applications and technology, dealing with about 20 tickets a week. They will also be involved with wiping old technology - including iPads, hardware, and PC's. The ideal candidate will have 3-5 year's experience in a helpdesk role, and be comfortable with ticketing systems, Windows deployment, and Active Directory, Microsoft Exchange.



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