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Service Desk Analyst - Wilsonville, United States - Insight Global
Description
Estimated Pay Rate: $22/hour
Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include medical, dental, and vision insurance. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Must-haves
6 months - 1 years experience in a helpdesk role
Experience supporting a Windows environment.
Experience troubleshooting minor issues with Mac products (hardware/software support)
Active Directory Experience resetting passwords and setting up new user profiles
MS Exchange troubleshooting experience
Proficient with troubleshooting both hardware and applications
Comfortable handling 20+ tickets/week
Great over the phone customer service
Plusses
Windows deployment background
Experience wiping/resetting old hardware.
Day-to-Day
An employer in Wilsonville, OR is looking for a Tier 1 Helpdesk Technician to join their Service Desk team. This role will be responsible for troubleshooting internal applications and technology, dealing with about 20 tickets a week. They will also be involved with wiping old technology - including iPads, hardware, and PC's. The ideal candidate will have 3-5 year's experience in a helpdesk role, and be comfortable with ticketing systems, Windows deployment, and Active Directory, Microsoft Exchange.