Business Systems Consultant 3, Helpdesk - Vancouver, United States - AZAD Technology Partners

Description

Business Systems Consultant 3, Helpdesk / Customer Support

AZAD Technology Partners is seeking a Business Systems Consultant 3, Helpdesk / Customer Support

for a full-time, W2 Contract position based in Trenton, NJ.

Schedule:
Full-time, 40 hours/week, Hybrid

Assignment Duration:

4 Months with possibility of extending.

Compensation & Benefits:
Compensation is between 35

hourly.

Benefits include a

Co-paid Medical, Dental and Vision Insurance, Cafeteria Plan, and 401k, as well as the option for Paid Time Off

(dependent on amount requested).

Position Description:
Position is Hybrid; 2 Days Onsite, 3 Days Remote. Project duration will be extended.

Business Analyst with Help Desk, Customer Service, Analysis, and Testing experience to work in a Help Desk support role to work on provisioning user access to applications.

Relevant work experience:

6 to 8 years.

Required / Desired Skills
5 years of experience as a business analyst is required.
5 years of experience with customer service/end user support/help desk support is required.
5 years' knowledge of various documentation including BRD, FRD, use cases, user stories, test scripts, etc. is required.
5 years of experience with developing systems via a structured SDLC methodology including Agile methodology is required.
5 years of experience in collaborating with multiple teams to develop and implement programs is required.
5 years of experience with software testing is required.

3 years of experience in ability to analyze complex business processes, workflows, and assist the user with the issue and resolution is required.

3 years of experience in developing UI/UX mockups and workflows (Adobe XD preferred) is required.

5 years of experience in ability to analyze complex business processes and workflows and propose areas for improvement is required.

5 years of experience in creating user training manuals and conducting user training and demos is required.
4-year college degree or equivalent study required.

Project/Responsibilities
This unit has responsibility for provisioning user access.

A Business Analyst is needed to handle this via a Help Desk role and also to come up with ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficient.

The Business Analyst will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner.

The Business Analyst will be working within a team to instigate process improvements in the provisioning workflow.

The Business Analyst will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly.

About Us:
AZAD Technology Partners values diversity - in backgrounds and in experiences.

Since our inception, we have witnessed how our diverse workforce has thrived while contributing to the increases in innovation and advancements in the client organizations we serve.

AZAD Technology Partners is committed to Diversity, Equity & Inclusion and is striving to build an even more diverse, inclusive team that reflects the people and communities where we live and work.

AZAD Technology Partners is an equal opportunity employer that considers and employs qualified individuals based upon job related qualifications regardless of race, color, sex, religion, creed, physical or mental disability, veteran's status, sexual orientation, national origin, age, or any other status protected under applicable local, state or federal law.

AZAD Technology Partners takes affirmative action to employ and advance in employment qualified employees and applicants who are disabled, disabled veterans, recently separated veterans, Armed Forces services medal veterans, and other protected veterans.

AZAD Technology Partners is a Certified Minority Owned Business and OFCCP compliant.

Job Requirements:
Business Systems Consultant 3, Helpdesk / Customer Support
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