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- Treats all individuals fairly and respectfully; works effectively with others; fosters an environment where opportunities to thrive are available to all; respects different values and viewpoints.
- Acts in a professional, respectful, and courteous manner, recognizes the worth of others, and places the good of the team ahead of personal
- Demonstrates willingness to change to meet organizational needs, professionally handles discomfort with a changing work environment, and
- Effectively articulates and exchanges information with internal and external stakeholders. Is prompt in responding to questions and inquiries.
- Takes
- Identifies and weighs options, makes sound decisions after reviewing all relevant information, plans for potential problems, takes calculated risks, and recognizes impact of solutions.
Service Desk Analyst - Salem, United States - Oregon State Hospital
Description
Initial Posting Date:04/23/2024
Application Deadline:
05/05/2024
Agency:
Oregon State Treasury
Salary Range:
$4,741 - $7,170
Position Type:
Employee
Position Title:
Service Desk Analyst
Job Description:
Oregon State Treasury is recruiting for the position of
Service Desk Analyst
.
This position is responsible for handling and responding to IT related incidents and requests that come to the IT service desk; installs software and manages workstation hardware, security, patching, and upgrades; ensures the management of activ
e
directory and mobile devices; contacts technology vendors for service and troubleshooting; ensures that assets are assigned to users; responds to service desk procurement tasks; documents resolutions and updates knowledge articles; provides new hire computer and technology orientation; and provides technology assistance during board meetings.
This position is classified as an
Information Systems Specialist 4.
Job Duties
Work with OST users, other State agencies and Treasury customers.
Perform installation of software and management of workstation hardware security, patching, and upgrades.
Follow procurement process for technology and software procurement.
Contact technology vendors for service or troubleshooting of applications.
Ensure assets are assigned to users/locations in Asset Management systems as they are distributed. Respond to Service Desk procurement task.
Document resolutions, and update knowledge articles and procedures as
appropriate
.
New Hire Orientation for technology, remote or in person.
Work Schedule
This position will have the opportunity for a hybrid (remote and in-office) work location schedule; in-office work will be
predominately from
Treasury's office in Salem
, with occasional travel to
Tigard.
The schedule will be approximately
60
%
time
spent remote with
two days a week
in office presence
, supporting meetin
g
s as needed and
additional
time in the office when remote support is not sufficient.
Salary Rang
e
The salary range listed at the top of this job posting indicates the monthly salary range for this position.
Job Classification
This position is classified as a
n
Information Systems Specialist 4
. This position is
a SEIU represented position
.
Required
Minimum Qualifications
Three (3) years of information systems experience in service desk
analytics;
OR
An
Associate's degree in Computer Science
, Information Technology, or related field,
ORcompletion of a two (2) year accredited vocational training program in information technology or related field; AND one (1) year of information systems experience in service desk analytics.
Desired Attributes
Job Specific
Attributes
Experience in Information Technology.
Experience with customer Service in user support roles for a range of software and systems.
Software experience with Windows OS, Microsoft System Center Configuration Manager, Internet Browsers, Microsoft Office Suit, Microsoft Active Directory
\
Entra
ID(Azure)
.
Understanding of cyber security practices, and application of those practices in a financial services environment.
Experience in IT asset management, software licensing and enterprise procurement practices.
Experience in documenting incident resolution, knowledge articles and delivering customer focused trainings.
Experience working as member of project implementation or a subject matter expert on projects.
Core
Attributes
Respect
.
Flexibility
calm in stressful situations.
Communication
without waiting for explicit instructions, generates creative approaches to addressing problems and opportunities.
Critical Thinking
Prioritizes and manages time effectively across various competing tasks,
demonstrating
focus and adaptability, arriving on time for meetings, and m
eeting
deadlines.
Attention to Detail
Demonstrates
accuracy
and thoroughness
when
accomplishing
tasks.
How to Apply
You are required to upload your resume and a cover letter describing how you meet the desired attributes listed above.
Please make sure the attributes and qualifications youpossess
are clearly
demonstrated
in your application materials
.
Following these instructions and providing this information
will be used to
determine
which candidates will be selected to move forward in the process.
We will accept applications through the job announcement closing date, however, we may close this recruitment early, if we receive a well-qualified applicant pool
.
If interested, please apply early.
Benefits of Joining
Our Team
L
ow e
mployee premium share for medical, dental, vision, and basic employee life
(1% or 5%
employee
share
)
;
Robust p
aid leave
package
, such as vacation, personal business, holidays, sick leave, and
floating day of
leave
;
PERS retirement
benefits;
Support with training and
development
;
Student l
oan forgiveness under the Public Service Loan Forgiveness Program (PSLF
);
Optional benefits include optional life,
short & long term
disability, accidental death and dismemberment, Oregon Savings Growth Plan (deferred compensation plan), flexible spending accounts, long term care insurance, employee assistance program, and more
About Oregon State Treasury
Oregon State Treasury is focused on improving the financial well-being of all Oregonians. We provide low-cost programs for
governments, and
empower Oregonians to invest in themselves and their loved ones for a more secure future.
Oregon State Treasury is led by State Treasurer Tobias Read. As Treasurer, he is the state's financial leader, the custodian of public funds and chief investment officer. We prioritize investing for the long term, doing business the right way, and empowering Oregonians to invest in themselves. We're proud of the work we do to help families, governments, and businesses succeed.
We are committed to cultivating a workplace that is diverse, inclusive, and respectful. We value and
support the collective differences in who we are and celebrate the fact that everyone comes to the table as their own unique individual.
We believe this commitment empowers our success and makes Oregon State Treasuryan excellent place to work. As Treasury employees, our commitment to diversity, equity, and inclusion makes
this a safe environment for us to ask questions, learn, and grow, and helps us to better serve Oregonians.
Our Values and Principles
INTEGRITYINNOVATIONDIVERSITYTRUSTPROFESSIONALISMACCESSIBILITY
P
lease visit the following webpage
to learn more about
Oregon State Treasury
:
Special Information
Prospective employees are subject to an extensive
background
check that may include, but not be limited to, validation of all application materials, prior
employment,
and
professional
references, driving records and fingerprint-based state and federal criminal and civil records. Adverse background data may be grounds for immediate disqualification.
OST does not offer visa sponsorships, and within three days of hire, the successful candidate will
be required
to complete the U.S. Department of
Homeland Security
form I-9, confirming authorizatio
n to work in the United States.
Eligible veterans who meet the qualifications will be given veterans' preference. To receive
preference
you MUST attach
appropriate documentation
as outlined by the Department of Administrative Services at the following website:
. You may also call the Oregon Department of Veterans' Affairs at
.
OST is an equal opportunity, affirmative action employer committed to a diverse workforce.
Consistent with the Americans with Disabilities Act (ADA), Oregon State Treasury will provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.
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