- Establish and maintain customer relationships
- Develop relationships with Vantage global support organizations
- Ensure compliance to Vantage standards and customer leases
- Report on performance through KPIs to Vantage customers, sales, and executives
- Develop and document processes and procedures for customer support
- Perform all internal and external onboarding activities for new customers
- Interface directly with customers on a regular basis for reporting and requests
- Create custom reports for customers
- Hold SLA compliance MBR and QBRs
- Gather customer requirements and participate in the solution design and quoting process
- Collaborate with internal and external Vantage teams to complete activities on time
- Develop and maintain documentation for each customer
- Configure Customer Portal and tooling
- Support all financial and billing processes
- Manage customer facing projects and activities
- Maintain compliance to Vantage standards and customer lease obligations
- Support Construction team with customer requests and reporting
- Bachelor of Science degree in Business Administration, Computer Science, Sales, related field or equivalent experience, required
- 5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
- Ability to speak and read French is an added benefit
- Data Center, high-tech, or rapid growth industry experience is strongly preferred, but not required
- Prior experience supporting an ITIL based Service Management program
- Ability to read and interpret electrical one-line diagrams, a plus
- Experience with contracts management and RFPs
- Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio
- Problem solving skills to troubleshoot and resolve customer requests
- Excellent verbal and written communication skills
- Time management and multitasking skills to handle multiple tasks and clients at once
- Motivational and negotiation skills
- Strong organizational skills and attention to detail
- Travel required is expected to be 10%, but may increase over time as the business evolves
-
Account Manager
1 week ago
Redox Atlanta, United States**About the Company** · Redox is an ASX (Australian Stock Exchange) listed leading commodity and specialty chemical, ingredient and raw material distributor with 11 sales offices throughout Australia, United States, New Zealand and Malaysia. Redox established operations in the Un ...
-
Security Account Manager
2 weeks ago
Capital Guard Security Atlanta, United StatesAccount Manager · Must posses the following: · 3+ years experience as a Manager or higher with a physical security company · Experience recruiting new applicants. · Problem solver / ability to be analytical and work through stressful situations · Self Starter · Job Responsibiliti ...
-
Director, Account Management
5 days ago
EPAM Systems Atlanta, United StatesYou are strategic, resilient, and engaging with people. You are a natural self-starter and an inspiring leader, and you have a passion for solving complex problems. You bring a consultative mindset and an understanding of the technology driving today's business world. If this sou ...
-
Digital Accounts Manager
5 days ago
Cumulus Media Atlanta, United States**The audio industry is on fire - **from podcasting and streaming to smart speakers and live radio - and it's never been a more exciting time to join and grow with one of the country's largest and most sophisticated audio companies** · **Cumulus Media** | **Atlanta** currently fe ...
-
Resident Accounts Manager
1 week ago
PeakMade Atlanta, United States**Summary** · The Resident Accounts Manager will be responsible for day-to-day operations and financial functions of a portfolio of properties. This remote position centralizes rent collection, delinquency efforts, and scheduled billing responsibilities to optimize revenue for ea ...
-
Associate Account Manager
3 days ago
Yardi Systems, Inc. Atlanta, United States**What You'll Do**: · - Troubleshoot and assist clients with site navigation. · - Maintain a high degree of professionalism, availability, dependability, and flexibility. · - Deliver a highly professional customer service experience. · - Handle service requests/work orders with e ...
-
Account Manager
2 weeks ago
Toni Threadgill - State Farm Agent Emory, United States**Benefits**: · - 401(k) matching · - Dental insurance · - Health insurance · - Opportunity for advancement · - Paid time off · - Training & development · - Vision insurance · Position Overview · Do you have aspirations to run your own business? If so, you may want to consider wo ...
-
National Account Manager Cox Communities
2 weeks ago
Cox Communications Atlanta, United StatesCox Communications is seeking a **National Account Manager **. As the **National Account Manager, **you will play a pivotal role in the creation and implementation of companywide sales and marketing strategies to drive sales and revenue with Cox's IoT solutions across all potenti ...
-
Key Account Manager Asia
3 weeks ago
Velocity Enterprises White, United StatesKey Account Manager Asia / Pacific - Dietary Supplements (m/f/d) sanotact is an international specialist provider of dietary supplements and medical devices, as well as functional confectionery such as glucose and mints. We develop, produce and distribute high-quality products th ...
-
Account Manager for Inside Sales
2 days ago
Spectrum Industries South Fulton, United StatesThis is BRUNATA-METRONA For generations, and for generations to come: The sustainable use of resources and our environment has always been the fundamental principle of our family business and our services for the real estate industry. We enable millions of people to efficiently a ...
-
Business Development Key Account Manager
2 weeks ago
LEDVANCE Atlanta, United States**ESSENTIAL DUTIES**: · - Develop strong relationships with targeted strategic end users, ESCOs and LMCs to grow market share; plan, develop and execute detailed strategies to grow sales · - Regularly engage and train targeted strategic end users, ESCOs and LMCs with a focus on s ...
-
Account Manager
2 weeks ago
Micah Stoddard - State Farm Agent DeKalb, United States**Benefits**: · - Flexible schedule · - Paid time off · - Training & development · - Wellness resources · **ROLE DESCRIPTION**: · As an team member for Micah Stoddard, you are vital to our daily business operations and customers' success. You grow our agency through meaningful cl ...
-
Technical Account Manager, NA
3 weeks ago
Vantage Data Centers Atlanta, United StatesÀ PROPOS DE VANTAGE DATA CENTERS · Vantage s'engage à être un lieu de travail d'inclusion, d'équité, de respect et d'acceptation. Nous célébrons la diversité et cherchons intentionnellement des occasions d'apprendre des expériences de chacun. · Vantage Data Centers alimente, re ...
-
Account Manager Digital Learning
3 weeks ago
imc information multimedia communication AG Atlanta, United StatesDu überzeugst und begeisterst nicht nur dich für digitales Lernen, sondern steckst damit auch andere an? Dann werde Teil unseres erfolgreichen Vertriebsteams bei Europas größtem Anbieter für digitales Training. Als · Account Manager (w/m/d) · bist du bei uns der innovative und ...
-
Account Manager
2 days ago
ABM Industries Park Forest, United StatesThe Account Manager is responsible for those client facilities and personnel under his/ her supervision to ensure that the Company is providing professional and quality service and to ensure compliance with all safety, quality, and compliance standards established by the Company ...
-
Account Manager
2 weeks ago
SPI LLC North Woodstock, United States**Summary** · - The Account Manager works closely with branch customer sales to develop key opportunities and focus on new and existing customers. This includes being responsible for growth and retention of assigned customers as well as ramping new customers won by business devel ...
-
Account Manager
1 week ago
Melissa Snively - State Farm Agent Lithia, United States**Benefits**: · - Bonus based on performance · - Company parties · - Competitive salary · - Donation matching · - Employee discounts · - Free food & snacks · - Opportunity for advancement · - Paid time off · - Profit sharing · - Training & development · **ROLE DESCRIPTION**: · As ...
-
Accounting Manager
3 weeks ago
Accountants One Atlanta, United StatesA US subsidiary of a growing privately held global packaging equipment manufacturer is looking to add an Accounting Manager (a new in-office position) for their North American operations. The company, which primarily distributes and services the equipment it manufactures and sell ...
-
Account Manager
3 weeks ago
Mark Mitchell - State Farm Agent Woodstock, United StatesPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversatio ...
-
Account Manager
2 weeks ago
Factory Automation Systems Atlanta, United StatesFounded in 1992, Factory Automation Systems is an industrial automation systems integrator. Located in Atlanta, GA, the company provides turnkey automation solutions to manufacturing companies across the U.S. Our core expertise includes programmable controllers, information syste ...
Technical Account Manager, NA - Atlanta, United States - Vantage Data Centers
Description
About Vantage Data CentersVantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience.
Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
OPERATIONS
Vantage Operations is responsible for the overall health and well-being of all mechanical and electrical systems, building maintenance, customer service and performance of all data modules across all our properties. We build and maintain strong customer relationships through transparency of performance related metrics which prove our performance and inform our maintenance approaches.
As a part of the Vantage Operations team, the Customer Experience & Lease Compliance department is responsible for managing all aspects of the customer relationships from the inception of the lease by ensuring that data modules are delivered, monitored and maintained per contracts; supporting customer requests and audits to prove compliance; providing customers with visibility to performance and maintenance of their data modules on our Portal; tracking and reporting on customer service levels (SLAs); producing monthly customer electricity bills based on consumption; and generating regulate reports, analytical insights and forecasting for Operations and the Executive Leadership team. The Customer Experience and Lease Compliance department works closely with all Vantage departments to ensure customer success throughout construction and delivery.
POSITION OVERVIEW
Vantage is looking for an ambitious, detail-oriented, resourceful Technical Account Manager (TAM) to establish and maintain customer relationships and promote customer satisfaction. You will be the interface for Vantage Customers to ensure that their needs are being met and will coordinate throughout all Vantage departments to support customer requests.
The daily responsibilities include establishing and maintaining a relationship with a core set of customers to support day-to-day activities and requests including: project support, construction reviews, data module fit-out coordination, customer onboarding, customer audits, performance reporting, customer tooling, and more. A successful candidate will cooperate with the Sales organization to develop custom solutions to ensure customer loyalty.
ESSENTIAL JOB FUNCTIONS
DUTIES
JOB REQUIREMENTS
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
