- Oversee the development and execution of product strategies that enhance customer engagement and retention, guiding product managers to create exceptional user experiences and using data to drive strategic decisions and continuous product improvement.
- Ensure that product strategy is communicated effectively throughout the organization, providing regular updates and progress reports to executive leadership and the board.
- Foster user adoption and loyalty by streamlining onboarding and improving product usability, while advocating for customer needs and integrating their feedback into the product development cycle.
- Cultivate cross-functional relationships to align all departments, from engineering to marketing, with a unified product vision, ensuring strategies meet market demands and provide a seamless customer journey.
- Build and lead a strong team focused on customer-centric innovation, encouraging a culture of teamwork and contribution to the organization's success.
- A minimum of 8 years in product management, or equivalent experience with SaaS products
- 4+ years of leadership experience with a proven ability to develop exceptional product teams
- A data-driven approach to product management, backed by personal skill and interest in data analytics
- Proven expertise in driving retention and expansion through PLG and self-service tactics
- Exceptional leadership and communication skills
- Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
-
Product Manager
5 days ago
Precision Medicine Group Remote, United StatesThe Product Manager is responsible for identifying new products to be brought to market, supporting the development of those products, directing the development of the content needed to promote those products, and managing new product launches. · Essential functions of the job in ...
-
Product Manager
1 week ago
Crypto Remote, United States Full timeOur Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to shi ...
-
Product Manager
3 weeks ago
Arctic Wolf Networks Remote, United StatesArctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry-cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee ...
-
Product Manager
2 weeks ago
ComplexCare Solutions Remote, United States Full timeOverview: The Product Manager is responsible for establishing deep product expertise from a product and market perspective by understanding buyer and user personas, features and functionality, ROI, value proposition, architecture, competitive landscape, voice of customer, and mar ...
-
Senior Product Manager
3 weeks ago
US10 VMware, Inc. Remote, United States Full timeDescription · Broadcom's End-User Computing Division empowers employees to do their best work from anywhere, through smart, seamless, and secure experiences. · As digital workspaces continue to evolve, we are designing and engineering VMware Anywhere Workspace, a holistic platfo ...
-
Senior Product Management
3 weeks ago
Stem US Operations Inc. Remote, United States Full timeStem provides clean energy solutions and services designed to maximize the economic, environmental, and resiliency value of energy assets and portfolios. Stem's leading AI-driven enterprise software platform, Athena, enables organizations to deploy and unlock value from clean ene ...
-
Product Marketing Manager
2 weeks ago
Curtiss-Wright Remote, United States Full timeProduct Marketing Manager – (Remote, US based) · We are looking for a results-driven Product Marketing Manager with expertise in campaign management, product leadership, and team management. · As our Product Marketing Manager, you will spearhead the development of comprehensive m ...
-
Product Management Director
2 weeks ago
ON24 Remote, United States Full timeDescription · . · Role Overview · ON24 is seeking a Product Management Director to help drive the product strategy and revenue goals of ON24's offerings. This person will be responsible for the planning, creation and delivery of new and existing products and product capabilitie ...
-
Senior Product Manager
3 weeks ago
Bonterra Remote, United States Full timeBonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise wil ...
-
Dir, Technical Product Management
2 weeks ago
Otis College of Art and Design Remote, United States Full timeDate Posted: · Country: · United States of America Location: · OTINH: Indiana Home Offices Remote Location, Remote City, IN, 47441 USA Otis Elevator Company is searching for a seasoned and motivated Director of Technical Product Management to drive the evolution, innovation ...
-
Product Manager, Salesforce Service
1 week ago
Covetrus Remote, United States Full timeCovetrus is dedicated to advancing the world of veterinary medicine and empowering veterinary healthcare teams across the companion, equine, and large-animal health markets. We provide a comprehensive suite of products, software, and services to help drive improved patient health ...
-
Digital Product Manager
3 weeks ago
Allstate Insurance Company Remote, United StatesThe world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, c ...
-
Product Marketing Manager
3 weeks ago
Revalize Remote, United StatesJob Description · Job DescriptionCompany Description · At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, t ...
-
Associate Product Manager
3 weeks ago
Vitera Healthcare Solutions Remote, United StatesYou Belong at Greenway · Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successfu ...
-
Senior Product Manager
6 days ago
Zillow Remote, United States· About the team · We're looking for accomplished product managers passionate about helping people find their next home. Come join us · The Team: You'll work on a team responsible for helping customers take a big leap from dreaming to buying. We connect homebuyers to real estate ...
-
Senior Product Manager – Cybersecurity Services
1 month ago
GE Remote, United States OTHERJob Description Summary · An effective go-to-market strategy, while establishing a balanced strategy for the delivery of cybersecurity services ideally through GA internal resources, or selectively via our external technology partners. · __________________________________________ ...
-
Principal Product Manager, Cloud Infrastructure
2 weeks ago
Netflix Remote, United States Full timeJoin Netflix at this exciting time as we continue to revolutionize entertainment. Each month, we deliver billions of hours of content to over 260 million members in more than 190 countries. Our mission is to entertain the world, and we achieve this by swiftly building and reliabl ...
-
Senior Lead Product Manager
1 week ago
Lumen Remote, United States Full timeAbout Lumen · Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People po ...
-
Senior Product Manager, Technical
1 week ago
Zillow Remote, United StatesAbout the team · Zillow's Connections Platform team builds products and solutions that dependably enable meaningful connections between customers and their move team no matter where they are in their journey. Specifically, we specialize in the technology that drives seamless conn ...
-
Senior Director, Product Management
1 week ago
Zillow Remote, United StatesAbout the team · Zillow is the leading real estate and rental marketplace dedicated to empowering consumers with data, inspiration, and knowledge around the place they call home. We connect buyers and sellers, renters and landlords, and empower them with the information and tools ...
Director, Product Management - Remote, United States - Zendesk
Description
Job Description
We are seeking a Director of Product Management with a passion for building customer engagement. This leader will oversee a team of product managers dedicated to enhancing user adoption, onboarding, expansion, and retention. We are looking for a leader to shape and deliver a multi-year expansion and retention strategy in partnership with our partners in Marketing and Success.
Who we're looking for:
We are on the hunt for a dynamic leader who brings experience retaining and growing customers in a SaaS setting through product led growth. If this is you, you should be able to apply your knowledge to Zendesk and bring industry innovation to bear as we explore and make new bets. The ideal candidate thrives in a fast-paced, cross-functional environment and excels in coordination and candid communication, ensuring that the team moves forward cohesively and effectively. You have a commitment to consistency and a rigorous approach to work in the interest of developing exceptional products and business strategies.
In this role, you will be instrumental in forging partnerships with leaders across Marketing, Sales, and Product Growth departments to craft an unparalleled online customer experience. As a key member of the Online Business team, reporting directly to the VP/GM of Online Business within the Marketing organization, your contributions will shape the digital face of our company and enhance our market presence through innovative customer engagement strategies.
What you'll do
Desired Skills and Experience:
In this role, you'll work primarily remotely with the support of a dynamic and caring team. We'll provide you with the digital tools and experiences to be together–even when we're apart. Being digital first doesn't mean we're digital only. You'll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person
#Remote
#LI-JM7
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
The US annualized base salary range for this position is $182,000.00-$274, This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Director, Product Management professionals in Remote
-
DORIANT KAMSU
BILINGUAL SALE SUPPORT SPECIALIST FRENCH /ENGLISH