- Attractive Total Compensation Package
- Flexible hybrid work schedule
- Comprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/LTD insurance; FSA/HSA options.
- 401(k) Plan with Employer Match
- Generous Paid Time Off (PTO) policy
- Observance of 11 paid company holidays
- Prioritize customer experience to effectively generate business solutions.
- Develop and implement strategies to enhance the overall customer experience.
- Handle customer inquiries and complaints in a timely and professional manner.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Collaborate with cross-functional teams to implement customer-focused initiatives.
- Train and mentor staff on customer service best practices. Push team development and career advancement.
- Manage the Customer Experience team and Supervisors. Onboarding new team members and disciplining/terminating team members.
- Track monitor monthly call volume targets, as well as aging and response time targets.
- Monitor key performance indicators related to customer satisfaction and retention
- Implement customer feedback mechanisms to gather insights and measure satisfaction levels.
- Drive initiatives to improve customer loyalty and advocacy.
- Stay up-to-date on industry trends and best practices in customer experience management.
- Continuously seek opportunities to innovate and enhance the customer journey.
- Work in unison with Account Managers to request updates to Customer cards, Install cards & site plans
- Exemplify excellence in professionalism in all aspects of day-to-day duties and responsibilities
- Communicate warmth, understanding, adaptability, and helpfulness when interacting with all internal and external contacts
- Advocate for team needs while aligning with business purposes and leadership strategy
- Prioritize solutions, performance, and results
- Demonstrate self-awareness and openness to learning about personal effectiveness in the workplace and on teams
- Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies and goals of Gatekeeper Systems
- Respect lines of communication and internal protocols
- Constantly strive to improve performance, effectiveness of the team, and ultimately the Company
- Demonstrate exemplar attention to detail, organization, follow-through and project management
- Own all assigned tasks
- Initiate communicating effectively through other people at all levels of the Company
- Carefully attend to details, time management, confidentiality and discretion, and promptness in response times
- 3 – 5 years leading customer service team
- 5 - 10 years prior related customer relations experience
- Demonstrated ability to develop solutions under pressure, with reassurance, calmness, and clarity
- Bachelor's degree is preferred
- Experience in a technical or manufacturing environment is highly desirable.
- Metrics and Data-Driven with a known effective ability to train and guide teams toward data-based solutions
- Strong communication skills, ability to multi-task and ability to retain training knowledge to work independently are a must. Computer skills, including software used in this office (Navision, Word, Excel, PowerPoint, Outlook, Smartsheet)
-
Patient Experience Manager
6 days ago
Families Together of Orange County Tustin, United States**Job Title: Patient Experience Manager** · **Salary: Depending on Experience** · **Location: Treehaven** · **Openings: 1) Position Available** · **Position Purpose**: The Patient Experience Manager will play a pivotal role in designing, implementing, and overseeing the patient e ...
-
Customer Experience Manager
1 day ago
Michaels Stores, Inc. Mira Loma, United StatesStore - LA-MIRA LOMA, CA · Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service ...
-
Optical Manager with Optician Experience
6 days ago
Optometrist practice Corona, United States_Optical Manager _ · Private optometry office looking for self motivated, friendly, outgoing, energetic individual with previous management experience and optician experience. · Pay: $ $25.00 per hour · Expected hours: per week · **Benefits**: · - 401(k) · - Vision insurance · Sc ...
-
Systems Patient Experience Manager
18 hours ago
Crothall Healthcare Pomona, United States**Job Summary**: · Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores including management of other ...
-
Customer Experience Manager
6 days ago
Addison Group Lake Forest, United StatesAre you looking for an opportunity that allows you to be a valuable resource for not only your clients but team members? Where your dynamic leadership skills come into play to drive exceptional performance, develop client solutions, prioritize satisfaction, and uphold company val ...
-
Operations Manager
6 days ago
Michaels Stores, Inc. Foothill Ranch, United StatesStore - LA-FOOTHILL RANCH, CA · Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management processes. Lead a team of well-trained team members to deliv ...
-
Event Project Manager
1 day ago
DJE Sound & Lighting inc. Foothill Ranch, United StatesDJE is a passionate and professional full-service live event production company. Our goal is to provide our clients a first class experience from conceptualization to execution. We've built a team with diverse experience in concert production, corporate A/V, rigging, staging, hou ...
-
Risk Management Specialist
1 day ago
GATEKEEPER SYSTEMS Foothill Ranch, United States**RISK MANAGEMENT SPEACIALIST** · **GATEKEEPER SYSTEMS, INC.** · **Foothill Ranch, California** · **_ · Gatekeeper Systems_**_ stands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ran ...
-
Quality Assurance Quality Control Manager
2 days ago
Oleumtech Corporation Foothill Ranch, United States**Who we are**: · **What we're looking for**: · The Quality Team is looking for someone to be an integral OleumTech team member responsible for measuring, monitoring, and reporting product quality results. They will ensure that standards related to production, inspection, and tes ...
-
Warehouse Manager
1 day ago
DJE Sound & Lighting inc. Foothill Ranch, United StatesDJE is a passionate and professional full-service live event production company. Our goal is to provide our clients a first class experience from conceptualization to execution. We've built a team with diverse experience in concert production, corporate A/V, rigging, staging, hou ...
-
Relationship Banker Foothill Ranch
1 week ago
Wells Fargo Foothill Ranch, United States**About this role**: · Upon required licensing and SAFE registration, the Relationship Banker LP (SAFE) employee will transition to the Relationship Banker (SAFE) role. · The following job profile is intended to provide a general sense of what Relationship Bankers do; however, th ...
-
Pricing Manager
6 days ago
Kaman Foothill Ranch, United StatesOverview: · This position is responsible for the development, implementation and measurement of the pricing strategy in alignment with the Global Pricing Strategy and Policy. The role will support and lead the implementation of the Pricing Software and will closely engage with th ...
-
Administrative Specialist
6 days ago
Hartmanaire Foothill Ranch, United StatesJob Summary: · **Responsibilities**: · - Coordinate projects and manage timelines effectively · - Monitor customer's open invoices on weekly basis and submit aging reports and statements · - Assist with plan rooms and maintain accurate records · - Able to read and interpret mecha ...
-
Human Resources Generalist
1 week ago
GATEKEEPER SYSTEMS Foothill Ranch, United States**HUMAN RESOURCES GENERALIST (HRG) - Recruitment & Talent Management** · **GATEKEEPER SYSTEMS, INC.** · **Foothill Ranch, CA** · **_ · Gatekeeper Systems_**_ stands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our hea ...
-
Customer Service Representative
1 week ago
eLEND Solutions Foothill Ranch, United States**eLEND Solutions is looking for an energetic, upbeat individual to be part of our team.** · **Job Summary** · A Customer Performance Specialist is responsible for retaining existing customers and maintaining overall customer satisfaction. Must have a higher level of customer ser ...
-
QA/qc Specialist
1 week ago
Protab Laboratories Foothill Ranch, United States**About Us**: ProTab Laboratories was established in 2004 as a state-of-the-art facility in Southern California with a single goal in mind to meet the ever-changing needs of our customers in a continually changing business environment. ProTab Laboratories offers the flexibility t ...
-
Human Resources Assistant
1 week ago
Protab Laboratories Foothill Ranch, United States**About Us**: ProTab Laboratories was established in 2004 as a state-of-the-art facility in Southern California with a single goal in mind to meet the ever-changing needs of our customers in a continually changing business environment. ProTab Laboratories offers the flexibility t ...
-
Account Manager/inside Sales Representative
2 days ago
Sweegen Foothill Ranch, United StatesAt Sweegen, we view health & wellness not just as the powerful outcome of our products, but at the core to every aspect of our business. We specialize in providing solutions that are revolutionizing the food, beverage, pharma and supplement industries. This is made possible by ou ...
-
Materials Specialist Ii
1 week ago
Kaman Foothill Ranch, United StatesOverview: · This position exists to ensure supply chain continuum meets customer driven timelines. · Pay range for this position is $18-22/hr, depending on experience. · Operating as an independent division of the Bloomfield, CT-based Kaman Corporation, Bal Seal Engineering is "a ...
-
Ready Mix Lab Tech
4 days ago
Bristol Management Services Foothill Ranch, United StatesThe Lab Technician will ensure that materials are designed, created, and produced according to customer specifications and quality requirements. · **Pay: $ $31.00 based on experience.** · **Shift: Mon-Fri 7:00 am to 3:30 pm.** · **Benefits** · - PPO/HMO Health Insurance, Medical, ...
Customer Experience Manager - Lake Forest, United States - GATEKEEPER SYSTEMS
Description
Job Description
Job DescriptionCUSTOMER EXPERIENCE MANAGERGATEKEEPER SYSTEMS, INC.
Foothill Ranch, CA
Gatekeeper Systems stands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California. We maintain a strong presence across the globe, with offices in the UK, Australia, China, Hong Kong, Germany, France, and Canada, fostering a diverse team of over 450 talented employees. Over the past 25 years, Gatekeeper Systems has been at the forefront of the industry, demonstrating our commitment to excellence through cutting-edge technologies and unparalleled customer service.
Join us on our journey as we continue to revolutionize the retail sector, providing innovative solutions and services that redefine industry standards.
ROLE SUMMARY
Oversees, manages, trains, and advances the Customer Experience team of Gatekeeper U.S. in alignment with Gatekeeper Systems Inc.'s global mission as a leader in intelligent loss prevention strategies. Responsible for developing and implementing effective client solutions that prioritize customer experience, model and instill Company values, drive exemplary performance, and compel team success.
WHAT WE OFFER...
Join the team at Gatekeeper Systems and watch your career grow We offer competitive compensation and benefits packages that include:
ESSENTIAL JOB FUNCTIONS; but not limited to:
QUALIFICATION REQUIREMENTS
The requirements listed below are representative of the knowledge, skill and/or ability required.
EDUCATION AND/OR EXPERIENCE
DISCLAIMER
This Job Description is a general overview of the requirements for the position. It is not designed to contain, nor should it be interpreted as being all inclusive of every task which may be assigned or required. It is subject to change, in alignment with company/department needs and priorities.
Gatekeeper Systems, Inc., is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We strongly encourage applications from candidates who demonstrate that they can contribute to this goal. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis.
