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    lead patient service rep - Alafaya, FL , USA, United States - True Health

    True Health
    True Health Alafaya, FL , USA, United States

    4 weeks ago

    Default job background
    Description
    Job Summary:

    The Lead Patient Services Representative oversees the administrative duties and operational efficiency of the facility. They are responsible for moving patients through the check in and checkout process, for managing patient complaints, and for ensuring the office is well-organized.

    Position Expectations and Responsibilities:
    1. Provide a courteous professional working environment
    2. Depending on the business need, provide operational oversight to a location in the absence of the Center Manager
      1. Including the completion of end-of-day processes
    3. Escalates employee relations issues to Regional Director of Operations for guidance
    4. Maintain effective communication with patients, coworkers, and supervisor
    5. Maintain efficient patient flow
    6. Update patient demographics
    7. Interview patients for sliding fee scale services and update eligibility
    8. Verify insurances and set eligibility dates in system
    9. Call and remind the patients to bring in missing information to their appointment
    10. Collect payments and patient responsible balances
    11. Post charges to patient's accounts
    12. Scan and import demographic and clinical documentation into patient charts
    13. Schedule appointments as needed
    14. Monitor patient schedule to accommodate walk-in patients
    15. Other responsibilities as assigned
    Minimum Qualifications:
    1. High School Diploma or equivalent
    2. Minimum of one-year medical office management experience
    Knowledge, Skills and Abilities:
    1. Customer friendly attitude
    2. Knowledge of ICD-10 & CPT codes
    3. Money and balancing skills
    4. Knowledge of bank deposits
    5. Good communication skills
    6. Able to function effectively under stress
    7. Good evaluative judgment
    8. Computer literacy
    9. Able to perform accurate data entry
    10. Ability to multi-task
    Additional Qualifications:
    1. Bilingual a plus (Creole, Spanish)
    Physical Requirements:
    1. Ability to sit and view a computer screen for extended periods of time
    2. Ability to perform repetitive hand and wrist motions for extended periods of time
    3. Ability to handle and/or feel objects, tools, etc.
    Relationship Reporting:

    Reports to the Regional Director of Operations
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