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    patient service rep - Orlando, FL , USA, United States - True Health

    True Health
    True Health Orlando, FL , USA, United States

    4 weeks ago

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    Description

    JOB SUMMARY
    Oversee the administrative duties of the Center. Responsible for moving the patients through the check-in and check-out process.


    PRIMARY FUNCTIONS

    • Provide a courteous, professional working environment
    • Maintain effective communication with patients, coworkers, and supervisor
    • Maintain efficient patient flow Update patient demographics Interview patients for sliding fee scale services and update eligibility
    • Verify insurance and set eligibility dates in system
    • Call and remind patients to bring missing information to their appointment
    • Collect payments and patient-responsible balances
    • Post charges to patient accounts
    • Scan and import demographic and clinical documentation into patient charts
    • Schedule appointments as needed
    • Monitor patient schedule to accommodate walk-in patients
    • Direct patients to the proper department for assistance
    • Answer multi-line telephone system
    • Operate office equipment, i.e. fax, copier, computer, and credit card machine
    • Provide copies of patient medical records as requested
    • Contribute to the positive image of the front office operations
    • Other responsibilities as assigned

    EDUCATION AND EXPERIENCE

    • High school diploma or equivalent is required
    KNOWLEDGE, SKILLS, AND ABILITIES


    • Customer-friendly attitude Knowledge of ICD-10 and CPT codes
    • Money and balancing skills
    • Knowledge of bank deposits
    • Good communication skills
    • Ability to function effectively under stress
    • Good evaluative judgment
    • Computer literacy
    • Ability to perform accurate data entry
    • Ability to work well with people
    • Ability to multi-task

    ADDITIONAL QUALIFICATIONS

    • Bilingual (English/Spanish/Creole) a plus.
    • One year experience preferred.

    RELATIONSHIP REPORTING

    • Reports to the Center Manager

    PHYSICAL REQUIREMENTS

    • Ability to sit and view a computer screen for extended periods of time
    • Ability to perform repetitive hand and wrist motions for extended periods of time
    • Ability to handle and/or feel objects, tools, etc.
    • Ability to frequently walk, stand, and reach with hands and arms
    • Ability to occasionally climb, balance, stoop, kneel, crouch, or crawl
    • Ability to occasionally lift and/or move up to 25 pounds
    • Vision abilities must include vision, color vision, depth perception, and ability to adjust focus
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