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    Sr. Analyst, Global Sales Analytics - Chicago, United States - Genesys

    Genesys
    Genesys Chicago, United States

    Found in: Lensa US 4 C2 - 5 days ago

    Default job background
    Description
    Build something new with a world-class team.


    At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they've been hired to do: their very best.

    Your potential is waiting; why are you?

    Sr. Analyst, Global Sales Analytics is a member of the Revenue Intelligence team, reporting to the Sr. Director, Revenue Intelligence.

    Key Responsibilities, (including but not limited to):

    Business Analytics

    Act as single point of escalation for business teams to prioritize, manage, and process issues, reporting queries, data element requests, and sales process alignment
    Analyze data outputs and leverage dashboarding, modeling, and other data visualization techniques
    Develop data products that can be utilized within the Revenue Intelligence team and other business units across Genesys.
    Manage regional reporting requirements including but not limited to:
    Work to remove duplication of effort and ensure we are leveraging centrally produced dashboards and reports where possible
    Work with Sr. Director to ensure business reporting requirements are captured and included in global reporting initiatives
    Support Revenue Operations leadership and Sr. Director in collating reports, data etc. for QBRs (quarterly business reviews), etc
    Provide insights into effectiveness of key programs and opportunities while also reporting progress against targets, budget, and forecast

    Sales Operations Excellence

    Work with Sr.

    Director, to drive Globally Consistent Cadence schedule; including but not limited to:

    Driving Salesforce hygiene and new opportunity management practices
    Ensure our dashboards and insights are aligned to the corporate strategic pillars.


    Measures for Success:
    Curation and development of data sources, reporting templates, and dashboards for management.
    Identify, analyze, and interpret trends in complex data sets.
    Coach, enable, and work with stakeholders to ensure they can derive insights and drive action from produced analytics
    Able to operate successfully in a lean, fast-paced organisation, and to create a vision and organisation that can scale quickly


    Minimum Requirements:
    Bachelor's degree Business, Economics, Computer Science, Information Management or Statistics, or 4 years of relevant work-related experience in a quantitative field
    Proven experience with the development and implementation of systems/tool utilised for Salesforce, variable compensation, revenue reporting, forecasting, workflows, validation rules, etc
    Understanding of sales processes and pipeline management
    Strong knowledge of and experience writing in SQL, maintaining views and stored procedures.
    Snowflake or Databricks experience is a plus.
    Experience with Salesforce or similar CRM tools.
    Salesforce workflows, Salesforce CRM Analytics, SOQL knowledge a plus.
    Experience with Tableau, Power BI, Looker, or similar enterprise-level data visualization tools.
    Experience with KNIME or Python is a plus.
    Working knowledge of data science principles is a plus.
    Advanced level of Excel and experience developing presentations in PowerPoint.
    Minimum 3+ years professional experience in business analytics or operations role
    Strong written and verbal communication skills with a track record of presenting to senior management

    Strong analytical skills and attention to detail to be able to capture stakeholder needs and translate them into written application and operational requirements.

    Strong team player with ability to work cross-culturally and across business units

    Benefits

    Medical, Dental, and Vision Insurance
    Paid Parental Leave
    Telehealth coverage
    Flexible work schedules and work from home opportunities
    Development and career growth opportunities
    Open Time Off
    401(k) matching program
    Adoption Assistance
    Infertility treatments

    See more Genesys benefits information at


    Compensation:
    This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

    $65, $135,000.00


    Benefits:
    Medical, Dental, and Vision Insurance.
    Telehealth coverage
    Flexible work schedules and work from home opportunities
    Development and career growth opportunities
    Open Time Off in addition to 10 paid holidays
    401(k) matching program
    Adoption Assistance
    Fertility treatments

    More details about our company benefits can be found at the following link:

    If a Genesys employee referred you, please use the link they sent you to apply.


    About Genesys:
    Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries.

    Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a ServiceTM our vision for empathetic customer experiences at scale.

    With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.

    By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

    Visit


    Reasonable Accommodations:


    If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance.

    Please use the Candidate field in the dropdown menu to ensure a timely response.

    This form is designed to assist job seekers who seek reasonable accommodation for the application process.

    Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

    Genesys is an equal opportunity employer committed to diversity in the workplace.

    We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

    Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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