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    Escalations Representative 2 - Urbandale, United States - Dexian

    Dexian
    Dexian Urbandale, United States

    1 week ago

    Default job background
    Banking / Loans
    Description

    Job Summary:

    Dexian is seeking a Escalations Representative 2 - Bilingual Spanish for an opportunity with a client located in Urbandale, IA.

    Responsibilities:

    • Support Escalations
    • Proactively seek ways to improve processes
    • Perform moderately complex transactional or customer support tasks
    • Receive direction from supervisor and escalate non-routine questions
    • Interact with client personnel on a range of information

    Requirements:

    • 2+ years of Customer Service, Financial Services, Underwriting, or Quality Assurance support experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education
    • Escalations Bilingual
    • Must Have 2 years financial experience customer service experience
    Desired Skills and Experience

    Support Escalations; proactively seek ways to improve processes. Perform moderately complex transactional or customer support tasks. Receive direction from supervisor and escalate non-routine questions. Interact with client personnel on a range of information. Required Qualifications: 2+ years of Customer Service, Financial Services, Underwriting, or Quality Assurance support experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

    Escalations Bilingual
    Accepting 3 bilingual Spanish
    Location: 800 S Jordan Creek Parkway, West Des Moines, IA
    Assignment: 12 month contract with option to convert to FTE
    Training Schedule: 8 - 4:30 M-F
    Hybrid after training - 1 week in office, 1 week from home
    Interview: 30 min on site interview

    Must Have: 2 years financial experience customer service experience

    Pay rate: $23/hr
    Start Date: May 6th

    Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

    Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

    Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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