- Serve as a key point of contact for customers, clients and other representatives. Handles complex and escalated phone calls from representatives and customers to resolve issues.
- Provide support to our clients in all aspects of their business, including brokerage operations, advisory accounts, transfers, direct business, etc.
- Provide training and support to our clients with the navigation and use of various technological systems associated with the Broker/Dealer.
- Maintain minimum call handling requirements and quality review scores while adhering to assigned work schedule.
- Utilize the CRM (Client Relationship Management) tool to accurately collect records, comments and notes from each call.
- Provide training support internally on department processes and system navigation.
- Participate in special projects as assigned.
- Document and update current procedures to ensure future alignment
- Other duties as assigned.
- Two to four years Financial Industry experience is required.
- Associate's degree (A.A.)
- Iowa Insurance license required within first 60 calendar days of employment
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Client Services Facilitator
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Client Services Facilitator
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Workplace Experience Coordinator
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Kids Birthday/Events Team Member
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Physician PRN
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Client Services Facilitator - Urbandale, United States - Integrity Marketing Group
Description
Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike.Integrity is driven by a singular purpose:
to help people protect their health and wealth so they can be ready for the good days ahead.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online.
The Client Services Facilitator serves as a liaison to our current clients and team members, guiding functionality and creating memorable customer experiences.
Their knowledge base and ability to troubleshoot in the moment helps create an impactful trust and rapport while supporting others.
The ideal candidate will seek out additional understanding while acting as a subject matter expert, using multiple forms of media to communicate with our stakeholders confidently and professionally.
To be successful, you must have a go-getter attitude, be an effective communicator, have a constant desire to learn, be quick on your feet when you are thrown a curve ball and have a strong affinity for creating an excellent customer service experience.
If you are up for the challenge, come join us and be part of taking BI on a new journey of accelerated growth and success.
Essential Job Functionsfrom an accredited location:
or two to four years related experience and/or training; or equivalent combination of education and experience.
Why? Because we put our people first At Integrity, you can start a new career path at company you'll love, and we'll love you back.
We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily.
Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career.
Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Integrity Marketing Group, LLC is an Equal Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.
In addition, Integrity Marketing Group, LLC will provide reasonable accommodations for qualified individuals with disabilities
