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    Contact Center Representative - Ormond Beach, United States - Jackson Hewitt

    Jackson Hewitt
    Jackson Hewitt Ormond Beach, United States

    3 weeks ago

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    Description
    Jackson Hewitt
    • JobID: [Call Center Representative] As a Contact Center Representative at Jackson Hewitt, you'll: Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services; Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued; Take ownership in assisting, researching, resolving, or escalating customer issues; Diligently and accurately document customer records and cases; Utilize software, databases, scripts, and tools appropriately...
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