Customer Service Representative - Daytona Beach, United States - Wire 3 LLC

Wire 3 LLC
Wire 3 LLC
Verified Company
Daytona Beach, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Description


As a Wire 3 Customer Service Representative, you will be the front line in providing the best customer experience to our new and existing customers.

Our representatives are responsible for answering all inbound customer requests with an overall goal to effectively diagnose customer needs and provide industry leading support and solutions.


In particular, our representatives providing answers to questions relating to Wi-FI.

Not just another call center position, you will be the face of Wire 3 and responsible for providing the customer the experience they want and deserve.


You will be given advanced diagnostic tools to help address technical inquiries and walking customers through solutions you can make together.

Not just fixing their issues but providing customers the knowledge they need to help themselves through clear, concise, and thoughtful instructions.


You will also be trained to assist customers in navigating our ordering system and answer any questions they may have regarding service plans, scheduling, location availability, billing, etc, giving customers the tools they need to make informed decisions and feel comfortable in our process.


Requirements:


  • High School Diploma required, with a college degree preferred
  • At least two years of technology focused customer service experience
  • Must understand Wi-Fi RF and signal propagation
  • Must understand IP networking fundamentals like DHCP, NAT, and ARP
  • The ability to multitask and effectively assist multiple customers professionally and in a timely manner.
  • Experience in some form of customer service/ help desk software a plus
  • Proficient in using a computer (PC and Mac) to complete tasks and assist customers in doing the same
  • Excellent verbal and written communication skills
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Must be able to type 50 to 70 WPM( a test will be administered during interview)

Benefits

  • Dynamic company culture with diverse growth opportunities.


  • Peace of mind

  • Fully paid health insurance coverage for you and your family.
  • Time for yourself 3 weeks Paid Time Off (PTO).
  • Learning and development to fuel career and personal growth.
  • 401(k) plan with matching provisions

About Wire 3


Wire 3, LLC ("Wire 3") is dedicated to delivering affordable, fast, high bandwidth data services to households in Volusia and Brevard counties at an affordable cost.

An important part of this mission is providing our customers with not only the best internet service in Florida, but also providing the attentive customer care our customers deserve.

Wire 3's fiber optic technology ensures that our service provides you the fastest, most reliable connection so you experience fewer disruptions.

Wire 3 is a private equity backed company looking to aggressively grow our team with motivated and talented individuals. Our staff is comprised of passionate, collaborative people working together towards a common goal.

And, as a fast-growing organization, we're always looking for motivated new team members to help us deliver for our customers.


Pay:
$ $24.00 per hour


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift
  • Evening shift
  • Night shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • Inperson

Education:


  • High school or equivalent (required)

Work Location:
In person
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