Jobs
>
Oklahoma City

    Support Service Manager - Oklahoma City, United States - Tenderloin Housing Clinic

    Tenderloin Housing Clinic
    Tenderloin Housing Clinic Oklahoma City, United States

    3 weeks ago

    Default job background
    Description


    Hire, train, direct, supervise, develop, evaluate, and performance manage the daily activities of staff in accordance with THC policies and directives.

    Conduct regularly scheduled meetings, supervisions, and trainings to motivate staff for success, promote team building, create professional and technical skill development, and establish and maintain effective working relationships.

    Ensure staff are aware of and correctly implement all safety rules and regulations, and all policies and procedures.
    Hold staff accountable for high levels of performance, team work, and quality customer service.
    Provide leadership, vision, and project direction that engender trust and respect.
    Participate in the leadership activities of the department's management team and play a broad leadership role for the department.

    Set expectations for and oversee the quality of case management services provided to tenants, including innovative approaches to work with hard-to-engage tenants.

    Empower Case Managers through support and skill development to provide quality services to a high-needs clientele.
    Administration and Operations

    Work with the department leadership to develop systems and procedures that improve the operations and services of the department, that foster program development, and that support the achievement of program objectives and outcomes.

    Partner and coordinate within the department and with other THC departments to meet objectives and ensure comprehensive services.
    Attend, participate in, and facilitate all meetings, as requested.
    Review all pending eviction cases and provide recommendations on how to proceed.

    Work closely with Case Managers to develop intervention and engagement strategies to ensure high quality, supportive, caring interactions with tenants.

    Provide oversight to the development and coordination of client services and community events provided by the Support Services Department.
    Act as an advisor and decision-maker for logistical matters and case questions.
    Support and facilitate a cooperative teamwork-oriented relationship with Property Management and Housing Services staff.
    Monitor department compliance with contracts, including conducting regular file audits and monitoring client contact notes.
    Fulfill case management responsibilities when there are gaps in staffing.
    Monitor and approve financial expenditures for community events.
    This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

    ESSENTIAL QUALIFICATIONS
    BA/BS degree in Social Work or related field required; MA/MS degree preferred.

    Must have a minimum of 2 years of experience providing services, preferably case management services, to diverse, low-income, homeless or formerly homeless population.

    Must have a minimum of 1 year of experience training and supervising staff, or must have 2 years of experience providing case management services with demonstrated high levels of proficiency.

    Must have a thorough working knowledge of Microsoft Office Suite.
    Must have an ability to produce and analyze reports, and write business correspondence.

    Must have an ability to effectively present information and respond to questions from groups of managers, employees, tenants, and the general public.

    Must have an ability to read, understand, apply language, and make independent decisions based on policies, governmental regulations, technical procedures, and contracts.

    Must have demonstrated analytical, critical thinking, and problem-solving skills.
    Must have conflict resolution experience.
    Must have demonstrated customer service skills.

    Must be a proactive self-starter with the ability to take initiative, develop action steps/goals, and follow through on action steps to goal completion.

    Must be able to manage multiple projects with limited guidance in a fast-paced environment and meet strict deadlines with excellent attention to detail.

    Must have knowledge of San Francisco landlord-tenant law and terms of tenancy.
    Must have experience working with clients with mental health and substance use issues.
    Must have an understanding of a Harm Reduction model.
    Must have the ability to travel throughout San Francisco on a daily basis.
    Must read, communicate orally, and write in English.
    Must pass all post-contingency offer background checks, reference checks, and TB screening clearances.

    [1]
    Experience working in non-profit or public sector strongly preferred.
    Knowledge of San Francisco resources for homeless and formerly homeless adults strongly preferred.
    [1]


    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.

    #J-18808-Ljbffr
  • Tio Chuy's Auto Sales

    Loan Servicing Manager

    1 week ago

    Tio Chuy's Auto Sales Oklahoma City, United States

    Job Title: Loan Servicing Manager · Company: Tio Chuy's Auto Finance, LLC. · Location: Oklahoma City, Oklahoma · Salary Range: $72,000 base plus bonuses · About Us: · Tio Chuy's Auto Finance is the leading provider of automotive financing solutions to the Hispanic community in Ok ...

  • Sentara

    Manager, Analytics Services

    2 weeks ago

    Sentara Oklahoma City, United States

    City/StateVirginia Beach, VA · OverviewWork ShiftFirst (Days) (United States of America) · Sentara Health Plan is currently hiring a · Manager, Analytics Services · This is aFull-Timeposition with day shift hours and great benefitsWork Location:Remote opportunities available ...

  • Kirby Smith Machinery

    Service Manager

    6 days ago

    Kirby Smith Machinery Oklahoma City, United States

    Who We Are · Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across ...

  • Parking Management Company

    Senior Guest Service Manager

    2 weeks ago

    Parking Management Company Oklahoma City, United States

    Description · Company: Parking Management Company - PMC · Job Title: Senior Valet Parking Manager · Position Type: Salary · Pay: Salary + Bonus Opportunities · PMC, a rapidly growing valet parking company providing premium service to hotels, resorts, hospitals, and events across ...

  • Mercy

    Manager-Health Information Services

    1 week ago

    Mercy Oklahoma City, United States Full time

    We're a Little Different · Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. · At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills a ...

  • Cardinal Health

    Manager, Customer Service Management

    3 weeks ago

    Cardinal Health Oklahoma City, United States

    What Customer Service Management contributes to Cardinal Health · Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.Customer Service Management is responsible for ...

  • PricewaterhouseCoopers International

    Financial Services Tax, Manager/ Senior Manager

    3 weeks ago

    PricewaterhouseCoopers International Oklahoma City, United States

    We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and va ...

  • Trellix

    Manager, Professional Services

    2 weeks ago

    Trellix Oklahoma City, United States Paid Work

    Job Title: · Manager, Professional Services · Role Overview: · We're seeking a seasoned delivery manager to join our Professional Services team. In this pivotal role, you'll spearhead critical functions and initiatives, ensuring seamless deployment, integration, assessment, and o ...

  • AAMCO Transmissions and Total Car Care

    Automotive Service Manager

    1 week ago

    AAMCO Transmissions and Total Car Care Oklahoma City, United States

    Job Description · Job DescriptionEmployment Type: Full time · Our Service Managers are high energy professionals who not only lead by example, but are also a team player who supports the employees that work for them. A Service Manager performs many different roles as they manag ...

  • MediSolution

    Manager, Professional Services

    3 days ago

    MediSolution Oklahoma City, United States

    Manager, Professional Services page is loaded · Manager, Professional Services · Apply · locations · Texas, United States · Illinois, United States · North Carolina, United States · South Carolina, United States · time type · Full time · posted on · Posted 28 Days Ago ...

  • The Reserves Network

    Assistant Service Manager

    1 day ago

    The Reserves Network Oklahoma City, United States

    Are you looking to join a growing and highly successful organization? A large private family-owned automotive dealership is adding an Assistant Service Manager due to growth. Great opportunity to make an impact This role will be with an industry lea Service Manager, Manager, Assi ...

  • Manulife Insurance Malaysia

    Client Service Manager

    5 days ago

    Manulife Insurance Malaysia Oklahoma City, United States

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out ...

  • First Fidelity Bank

    Loan Servicing Manager

    6 days ago

    First Fidelity Bank Oklahoma City, United States

    Job Details · Job Location · OK OKC 39th Expressway - Oklahoma City, OK · Position Type · Full Time · Travel Percentage · None · Job Shift · Day · Job Category · Loan Operations · Description · At First Fidelity Bank, we are looking for talented, enthusiastic team memb ...

  • Reformed Theological Seminary

    Food Service Manager

    3 weeks ago

    Reformed Theological Seminary Oklahoma City, United States

    **General Information** · **Job Title:** · Food Service Manager · **Job Description:** · February 2022 · Position Description: Food Service Manager · Reports to: Camp Director · Location: Monterey, MA · FLSA Status: Full-Time, Non-Exempt · Start Date: March 1, 2022 · Job Summary ...

  • One United USA

    Customer Service Manager

    3 weeks ago

    One United USA Oklahoma City, United States

    Supervise the day to day operations of the retail store including security, customer service, cash operations, new accounts, and teller transactions while ensuring compliance with the CTR and MIL requirements of BSA. Manage the staffing schedule, cash needs of the branch, and pro ...

  • Oklahoma Fidelity Bank

    Customer Service Manager

    1 week ago

    Oklahoma Fidelity Bank Oklahoma City, United States

    CUSTOMER SERVICE MANAGER Job Overview: As the face of Oklahoma Fidelity to our customers, you'll build relationships by positively representing our products, solutions and legacy of service. You'll work in a team environment to engage customers and d Customer Service Manager, Ser ...

  • Keurig Dr Pepper Inc.

    Technical Services Manager

    49 minutes ago

    Keurig Dr Pepper Inc. Oklahoma City, United States

    The Manager, Regional Technical Services, will use field-based skills to support our non-KDP owned production partners, helping them effectively manufacture and deliver the highest quality KDP product to our customers. This position, through customer-focused activities related to ...

  • PDCM Insurance

    Client Service Manager

    6 days ago

    PDCM Insurance Oklahoma City, United States

    Careers At Patriot Growth Insurance Services and Partner Agencies · Current job opportunities are posted here as they become available. · About Patriot : Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and propert ...

  • Love's Travel Stops

    Manager of Customer Service

    1 week ago

    Love's Travel Stops Oklahoma City, United States

    **Req ID:** 439730 · **BASIC PURPOSE** : The Manager of Customer Engagement will work with department managers and/or manages a group of employees including setting employee schedules, managing completion of work assignments and meeting business requirements in a timely and cost- ...

  • David Hoffhines - State Farm Agent

    Customer Service Manager

    3 weeks ago

    David Hoffhines - State Farm Agent Oklahoma City, United States

    Job Description · Job DescriptionBenefits:Competitive salary · Paid time off · ROLE DESCRIPTION: · As a Customer Service Manager with my agency, you have to opportunity to be the face of the agency. You will work closely with the agent to deliver exceptional customer service. Thi ...