- Manages the work of servicing area; determines work priorities; schedules work assignments; selects, orients, trains, and evaluates work performance of subordinates; assures processing deadlines are consistently met; fully responsible for hiring staff, counseling, and other personnel actions. Assists in daily operations as needed to meet daily deadlines.
- Identifies, develops, and recommends revision of internal standards, policies, operating procedures, and new programs to improve efficiency and maintain regulatory compliance; provides staff with clear concise written guidelines; minimizes losses through effective internal controls.
- Assists in achievement of financial plan; responsible for key reporting functions associated with Loan Processing (i.e. escrow accounting, fee and accrual billings, and report distribution).
- Utilizes critical thinking to make risk-based decisions ensuring the best outcome for clients and the Bank.
- Allocates resources to support new departmental projects - conversions, acquisitions, new product development, processing system updates, etc. Works closely with the Department Director and others to assure seamless transition between old and new systems and procedures.
- Represents Loan Servicing in meetings with other departments.; organizes formal staff meetings.
- Coordinates employee development; provides open communication with staff; ensures that all employees are informed of upper management decisions; makes staff meetings and employee development a high priority; identifies training needs of department.
- In conjunction with the Director of Loan Operations, serves as lead compliance lead for contact for various loan regulations as depicted by the bank's Compliance Management Policy.
- In conjunction with the Director of Loan Operations, provides resources to bank colleagues to assure compliance with assigned regulation. Efforts include answering questions, implementing new or revised policy/procedure, assessing risk related to internal regulatory decisions, utilizing the bank's Compliance Officer for authoritative assistance, and communicating with regulatory agencies as appropriate.
- Minimum of two years of experience in loan servicing.
- Three to five years in a supervisory/managerial role preferred.
- Bachelor's Degree or four to five years of equivalent work-related experience directly related to loan operations.
- Excellent supervisory skills. Inspired, goal-oriented and disciplined leader with a strong work ethic and high integrity.
- Thorough knowledge of state and federal regulatory requirements related to consumer and commercial loan processing and the reporting standards for those loans
- Thorough knowledge of Generally Accepted Accounting Practices (GAAP) as it relates to loan processing.
- Exhibits a strong drive toward continuous self-development and learning.
- Thorough knowledge of loan system processing and reporting options.
- Ability to interact positively in all situations and resolve complex problems.
- Thorough knowledge of bank operations and procedures.
- Excellent organization, time/project management, execution and delivery skills. Must be able to multi-task with frequent interruptions and be comfortable in a fast-paced, changing environment while managing multiple projects to conclusion on time.
- Thorough PC skills with the ability to navigate multiple computer systems, applications, and utilize search tools to find information.
- Excellent communication skills, both oral and written
-
Loan Servicing Manager
6 days ago
Tio Chuy's Auto Sales Oklahoma City, United StatesJob Title: Loan Servicing Manager · Company: Tio Chuy's Auto Finance, LLC. · Location: Oklahoma City, Oklahoma · Salary Range: $72,000 base plus bonuses · About Us: · Tio Chuy's Auto Finance is the leading provider of automotive financing solutions to the Hispanic community in Ok ...
-
Manager, Analytics Services
1 week ago
Sentara Oklahoma City, United StatesCity/StateVirginia Beach, VA · OverviewWork ShiftFirst (Days) (United States of America) · Sentara Health Plan is currently hiring a · Manager, Analytics Services · This is aFull-Timeposition with day shift hours and great benefitsWork Location:Remote opportunities available ...
-
Field Service Manager
3 weeks ago
ICEE Oklahoma City, United States Full timeJob Details · Description · Reporting to the Field Operations Manager, the Field Service Manager provides leadership, guidance, and training to field operations team members. Actively immersed in leading day-to-day operations, the Field Service Manager is hands-on in the field, ...
-
Program Manager, Disaster Services
2 weeks ago
American Red Cross Oklahoma City, United States Full timeWHY CHOOSE US? · As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a dire ...
-
Senior Guest Service Manager
1 week ago
Parking Management Company Oklahoma City, United StatesDescription · Company: Parking Management Company - PMC · Job Title: Senior Valet Parking Manager · Position Type: Salary · Pay: Salary + Bonus Opportunities · PMC, a rapidly growing valet parking company providing premium service to hotels, resorts, hospitals, and events across ...
-
Manager-Health Information Services
2 weeks ago
Mercy Oklahoma City, United States Full timeWe're a Little Different · Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. · At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills a ...
-
Manager, Customer Service Management
2 weeks ago
Cardinal Health Oklahoma City, United StatesWhat Customer Service Management contributes to Cardinal Health · Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.Customer Service Management is responsible for ...
-
Financial Services Tax, Manager/ Senior Manager
2 weeks ago
PricewaterhouseCoopers International Oklahoma City, United StatesWe believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and va ...
-
Food Service Manager
2 weeks ago
Reformed Theological Seminary Oklahoma City, United States**General Information** · **Job Title:** · Food Service Manager · **Job Description:** · February 2022 · Position Description: Food Service Manager · Reports to: Camp Director · Location: Monterey, MA · FLSA Status: Full-Time, Non-Exempt · Start Date: March 1, 2022 · Job Summary ...
-
Assistant Service Manager
3 weeks ago
The Reserves Network, Inc. Oklahoma City, United StatesAre you looking to join a growing and highly successful organization? A large private family-owned automotive dealership is adding an Assistant Service Manager due to growth. Great opportunity to make an impact This role will be with an industry lea Service Manager, Manager, Assi ...
-
Area Service Manager
1 week ago
Global IID Parent LLC Oklahoma City, United StatesJob Description · Job DescriptionPosition: Area Service Manager · Reports to: Territory Operations Manager · FLSA: Exempt · Essential Duties and Responsibilities · Department: Field Operations Position Type: Full-Time Wage Type: Salary · The essential functions include, but are n ...
-
Automotive Service Manager
17 hours ago
AAMCO Transmissions and Total Car Care Oklahoma City, United StatesJob Description · Job DescriptionEmployment Type: Full time · Our Service Managers are high energy professionals who not only lead by example, but are also a team player who supports the employees that work for them. A Service Manager performs many different roles as they manag ...
-
Customer Service Manager
15 hours ago
Oklahoma Fidelity Bank Oklahoma City, United StatesCUSTOMER SERVICE MANAGER Job Overview: As the face of Oklahoma Fidelity to our customers, you'll build relationships by positively representing our products, solutions and legacy of service. You'll work in a team environment to engage customers and d Customer Service Manager, Ser ...
-
Manager of Customer Service
15 hours ago
Love's Travel Stops Oklahoma City, United States**Req ID:** 439730 · **BASIC PURPOSE** : The Manager of Customer Engagement will work with department managers and/or manages a group of employees including setting employee schedules, managing completion of work assignments and meeting business requirements in a timely and cost- ...
-
Customer Service Manager
2 weeks ago
Integrated Power Services Oklahoma City, United StatesWho We Are: · Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochem ...
-
Customer Service Manager
2 weeks ago
David Hoffhines - State Farm Agent Oklahoma City, United StatesJob Description · Job DescriptionBenefits:Competitive salary · Paid time off · ROLE DESCRIPTION: · As a Customer Service Manager with my agency, you have to opportunity to be the face of the agency. You will work closely with the agent to deliver exceptional customer service. Thi ...
-
Customer Service Manager
2 weeks ago
One United USA Oklahoma City, United StatesSupervise the day to day operations of the retail store including security, customer service, cash operations, new accounts, and teller transactions while ensuring compliance with the CTR and MIL requirements of BSA. Manage the staffing schedule, cash needs of the branch, and pro ...
-
Service Owner Loyalty Manager
2 weeks ago
Group 1 Automotive, Inc. Oklahoma City, United StatesMeet and greet customers promptly in a professional and courteous manner. Liaison between the service and sales department. Handle outbound customer calls. Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfa Owner, Manager, Loyalty, Serv ...
-
Assistant Service Center Manager
1 week ago
Valvoline Inc. Midwest City, United StatesGeared for the Driven · At Oklahoma Lube Associates, L.P., a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change ex ...
-
Client Service Manager OK
2 days ago
Gallagher Oklahoma City, United StatesAbout Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallaghers global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, youll be the architect of protection, safeg ...
Loan Servicing Manager - Oklahoma City, United States - First Fidelity Bank
Description
Job DetailsJob Location
OK OKC 39th Expressway - Oklahoma City, OK
Position Type
Full Time
Travel Percentage
None
Job Shift
Day
Job Category
Loan Operations
Description
At First Fidelity Bank, we are looking for talented, enthusiastic team members with a passion for service excellence. Our employees are critical to our overall success. We invest in our employees by providing excellent training and development, as well as advancement opportunities. We offer our employees a family environment, great benefits, competitive pay and paid time off for work/life balance. We are dedicated to giving back to the communities we serve, and we encourage our employees to participate in charitable giving and volunteer opportunities. One of our Core Values is to provide a caring place to work where people truly enjoy coming to work each day. Colleagues of First Fidelity Bank take pride in working here, make lasting friendships and have fun
SUMMARY
This position is primarily responsible for managing all commercial and consumer loan servicing functions of the bank. Specific responsibilities include proper accrual accounting, error-free loan payment processing, and other loan customer service activities. Maintains and develops policy and procedures to ensure the integrity of the Bank's loan portfolio; assists in conversion of all acquired commercial and consumer loan portfolios and manages the servicing of these portfolios on the appropriate loan application system; establishes, maintains and manages Quality Assurance programs related to commercial and consumer loans; coordinates gathering of necessary information for regulatory exams and subpoenas; maintains policy and procedures necessary to ensure accuracy of non-accrual and charge-off commercial and consumer portfolios; works closely with the Director of Loan Operations to resolve systems issues between Loan Servicing and the bank's service provider.
PRIMARY DUTIES/RESPONSIBILITIES:
This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.
SUPERVISORY RESPONSIBILITY: Yes
PHYSICAL REQUIREMENTS: Normal office environment
EOE Disability/Vet