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    Manager, Professional Services - Oklahoma City, United States - MediSolution

    MediSolution
    MediSolution Oklahoma City, United States

    1 week ago

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    Description
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    Manager, Professional Services

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    locations

    Texas, United States

    Illinois, United States

    North Carolina, United States

    South Carolina, United States

    time type

    Full time

    posted on

    Posted 28 Days Ago

    job requisition id

    R

    Manager, Professional Services
    Harris School Solutions - Remote

    Harris School Nutrition Solutions is seeking a Manager of Professional Services to join our team in implementing our eTrition solution for district food service programs across the nation.

    Duties will include assigning of new projects, tracking of current projects, communication with customers and internal staff of project status, ensuring project tasks are completed on schedule and within contract restraints, day-to-day operations management for members of the Professional Services team, and management of our internal project tracking

    tools/applications.

    While this individual's primary focus will be project and department oversight with the team, other duties will include delivery of remote (or, in some cases, onsite) client-facing training, internal staff training, data import/conversion and setup/configuration tasks within our eTrition application, when needed, especially during peak implementation periods.

    The selected candidate will have the option to be fully remote, or work from within any Harris office location.

    What your impact will be:
    Provide quality implementation services to our clients, with a strong focus on customer service, business expertise, and time management
    Directly oversee other members of the Professional Services team, and effectively manage the day-to-day operations for the Professional Services department
    Participate in discovery sessions with clients to determine and document "As-Is" and "To-Be" states of their systems
    Perform business analysis on projects related to SNS' eTrition solution and add-on applications and look for ways to optimize productivity, efficiency and project delivery without sacrificing the overall client experience
    Provide insight on best practices and participate in our process improvement cycles
    Build and maintain clear, effective relationships and communication channels with clients, partners, vendors, and internal team members
    Develop detailed project plans, set proper client expectations and define clear and concise follow-up methodologies with all

    clients

    What we are looking for:
    5+ years of experience working in the school nutrition industry or 5+ years implementation experience in a software implementation environment
    3+ years of Professional Services management experience
    Experience working with both business and IT groups
    Excellent problem-solving skills with the ability to analyze information and make informed, independent decisions quickly, efficiently, and effectively
    Proven ability to work on multiple projects in a team environment; demonstrated track record of performing well under pressure
    Dependable, organized, flexible, self-motivated individual with the ability to work independently and as a strong, collaborative team member
    Outstanding organizational skills; superior verbal and written communication skills
    Excellent interpersonal communication and presentation skills
    Experience in the school nutrition market space (at a district-wide level) considered a strong asset
    Travel required – up to 40% during peak periods
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