Customer Service Representative - Austin, United States - En Pointe Marketing

En Pointe Marketing Austin, United States

Found in: ZipRecruiter Standard US C2 - 4 weeks ago

Full time

Description

Benefits:

Bonus based on performance

Dental insurance

Health insurance

Training & development

Vision insurance

En Pointe marketing is a dynamic and fast-growing company in the Austin Area. Our team is composed of talented professionals who are committed to delivering excellence in all that we do. We take pride in our innovative products/services and value the impact of effective marketing and engaging events to promote our brand and connect with our target audience.

Position Overview: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team and provide exceptional support to our valued customers. As a Customer Service Representative, you will be the front-line liaison between our company and our customers, ensuring their needs are met, issues are resolved, and inquiries are handled professionally and efficiently. Your excellent communication skills, problem-solving abilities, and customer-focused mindset will be crucial in delivering a positive and satisfying experience to our customers.

Key Responsibilities:

Customer Interaction: Engage with customers via various communication channels (phone, email, chat, and potentially in person) to assist with inquiries, orders, returns, and general assistance.

Product Knowledge: Develop a deep understanding of our products or services to address customer queries accurately and provide relevant information.

Order Processing: Assist customers with placing orders, tracking shipments, and resolving any issues related to their orders.

Problem Escalation: Escalate complex or unresolved issues to higher-level support or management as needed, ensuring a timely and satisfactory resolution.

Up-selling and Cross-selling: Identify opportunities to present additional products or services that align with customers' needs and preferences.

Compliance: Adhere to company policies, procedures, and quality standards while interacting with customers and handling their sensitive information.

Continuous Learning: Stay updated on company offerings, industry trends, and customer service best practices to enhance your knowledge and performance.

Qualifications:

High school diploma or equivalent; some college education is a plus.

Proven experience in customer service or a related role is preferred but not mandatory.

Exceptional communication skills, both verbal and written.

Strong problem-solving abilities with a solution-oriented mindset.

Strong organizational skills and attention to detail.

Ability to work in a fast-paced environment and manage multiple tasks efficiently.

Positive attitude, strong work ethic, and a genuine passion for helping others.

Adaptability to changing processes and procedures as the company evolves.

Benefits:

Weekly pay and performance-based bonuses.

Comprehensive training and ongoing professional development.

Opportunities for advancement within the team.

Collaborative and inclusive work environment.

Join our team as a Customer Service Representative and play a pivotal role in ensuring our customers receive exceptional support and an outstanding experience with our company. Your dedication and commitment will contribute to our success and customer satisfaction. Apply now and be a part of our customer-focused journey

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