Customer Service Representative - Austin, United States - Fagron

Description

**Customer Service Representative**

**About the job**

We are looking to hire an energetic Customer Service Representative which will be located in our Austin, Texas office. This role will be responsible for providing excellent and efficient customer service to internal and external customers with the aim of guaranteeing customer satisfaction.

Duties & Responsibilities:

Serve as the first point of contact for customer partners and respond to customer inquiries via telephone, email, and fax.

Process orders in our ERP system.

Ensure proper order handling and follow-up with customers

Liaise with Sales and Operations on issues, customer requests, etc.

Receive and process complaints and/or issues and provide resolution feedback to customer partners

Verify and update customer data in our ERP system

Additional duties as assigned

**Set yourself apart**

You possess the following qualifications, background and abilities:

High school diploma or equivalent required

1-2 years of experience in Customer Service preferred

Experience in medical device or pharmaceutical field preferred

Excellent written and verbal communication skills

Detail-oriented

Team Player

Problem-solver

Adapt quickly to new situations and able to work with minimal supervision as well as with a team

PC proficiency with good keyboarding skills and the ability to navigate in ERP applications

Fagron offers exciting opportunities for personal and professional growth. We provide an open and truly dynamic environment which supports and encourages you to develop your skills and talents.

Share this job opening: * Permanent term | Full Time

Austin | United States

Customer Service

Recent Graduate

+ Austin

+ Customer Service

**Open application**