Customer Service Representative - Austin, United States - BCFORWARD TECHNOLOGIES PRIVATE LIMITED

Description

Position:
Customer Service Representative – Bilingual (Spanish)


Worksite:
Austin, TX

Duration: 6+ Months


Shift:
Mondays through Fridays between the hours of 7:00 A.M. to 7:00 P.M


Responsibilities:

• Responds to incoming calls from clients.
• Reviews and evaluates client information such as paystubs and/or other documentation to determine eligibility for monthly reimbursement.
• Contacts HIPP clients to request necessary information when a change was identified, or when a document received is not valid.
• Observes professional standards of conduct, including attendance, professional behavior, and dress code.
• Develop and maintain professional business relationships through verbal and written communication with team members, employers, and HIPP clients.
• Multi-tasking; ability to prioritize work and work under time constraints.
• Experience in critical thinking, and problem-solving.
• Ability to work with multiple personnel under minimal supervision.
• Observes professional standards of conduct, including attendance, professional behavior, and dress code.
• Completes daily goals.
• Performs other duties as assigned.

Education/skill/experience requirements:
Associate degree or experience substituted for education.

Excellent problem-solving skills.

Ability to manage workflows. Strong interpersonal skills.

Ability to interface at multiple levels of leadership.

Knowledge of the use of PCs and related software.


Hours:

Schedules consist of five days per week, eight hours per day, Mondays through Fridays between the hours of 7:00 A.M.

to 7:00 P.M.


Job Type:
Contract


Pay:
$ $22.00 per hour

Expected hours: 40 per week


Benefits:

• Health insurance

Experience level:

• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Work Location:
In person