- Manage the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
- Ensure all guests/owners are being treated in an efficient and courteous manner and that all Hilton Grand Vacation standards are being applied.
- Oversees and determines the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner. Reports any unresolved problems to the General Manager.
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest's happiness.
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest's expectations.
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guests satisfaction.
- Assists with owner and guest activities and recreation as required by management.
- Leads night audit activity and the preparation of weekly accounting reports ensuring property operations meets internal audit standards. Ensures the provision of special services to owners and guests.
- Ensure all Front Office quality standards are aligned with and that all policies and procedures are consistently applied.
- Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked.
- Manages and accounts for the accurate collection of monies due to the property.
- Work in conjunction with accounting to maintain and minimize levels of account receivables.
- Handles personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition.
- Maintains a positive collaborative work environment between staff and management.
- Helps develop management talent by acting as a mentor. Promotes team member empowerment.
- Ensures team members fully understand performance standards, uniforms and appearance standards.
- Ensure the timely completion of team member work schedules and performance appraisals.
- Supervises payroll hours and reports.
- Runs key control procedures.
- Attends management meetings and conducts departmental meetings.
- May be required to perform other reasonable duties as requested by management.
- 3-5 years of related experience
- 2+ years management or supervisory experience
- Direct Front Desk or Front Office operations experience in hospitality environment.
- College level reasoning, math, time management and negotiation skills.
- Prior cash handling and computer experience required.
- Ability to lead each field of the department independently.
- Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
-
Office management clerk
2 weeks ago
Infinity Enterprises Newark, United StatesWe are looking for a Business Management Assistant (m/f/d) for the real estate department in Hamburg for our client in Newark. As part of the team in assistant and office management, you will be responsible for the smooth organization and coordination of all administrative tasks. ...
-
Office Manager
3 weeks ago
Liberty City Ventures New York, United StatesAbout Liberty City Ventures: · Liberty City Ventures, founded in 2012, is a $1.7 billion venture capital firm investing in companies building blockchain technology solutions and companies using blockchain technology as infrastructure to innovate within their sector. · About This ...
-
Office Manager
3 weeks ago
Bunzl York, United States Full timeThe Office Manager will manage and oversee all office functions for the branch, including direct supervision of departments as assigned. In addition, this position is the branch level HR and IT contact and will work the Regional staff to solve issues. · At Bunzl, we know that our ...
-
Office Manager
2 days ago
Perennial Resources International New York, United StatesFinancial services firm is looking for an Office Manager to coordinate and oversee a 40 person office. Responsibilities will include: managing office maintenance, assist with on-boarding and office policies, negotiate contracts with vendors, liaise with service providers, maintai ...
-
Office Manager
1 week ago
City of New York New York, United States Full timeTHE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $51, - $59,. · THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF PRINCIPAL ADMINISTRATIVE ASSOCIATE. · The Administration for Children's Services (ACS) protects and pr ...
-
Office Manager
3 weeks ago
Pride Global New York, United StatesPride Global is a minority-owned human capital solutions & advisory firm located in NYC with locations throughout the country, UK and India We focus on a diverse array of HR solutions including managed services, vendor management, payroll programs, staffing and more. · We are see ...
-
Office Manager
3 weeks ago
Studio MBM New York, United StatesCompany Description · Studio MBM is a multidisciplinary architectural practice based in Manhattan, NY. The practice is known for its strong conceptual approach at the intersection of architectural theory and grounded architectural practice. They specialize in delivering celebrate ...
-
Office Manager
5 days ago
North Bridge Staffing Group New York, United StatesJob Title: Office Manager · Employment Type: Temp to Perm · Start Date: ASAP · Location: NYC - Flatiron District · Work Schedule: Onsite 5 days/week; 8:30 am - 5:30 pm EST · Pay range: $32 -$36/hr · Job Description: · The New York Office Manager is a dynamic individual adept at m ...
-
Office Manager
3 weeks ago
Optimizely New Jersey, United StatesIntroduction · This full time, Workplace Office Manager will play a key role in owning and operating all things workplace and technology support for our New York city headquarters office. As an office Manager you will partner with local New York office employees and Executive le ...
-
Office Manager
2 weeks ago
Nadine Bocelli & Company, Inc. - New York Legal Staffing, Inc. New York, United StatesBoutique law firm is hiring an Office Manager to join its Nassau County, New York team. · The ideal candidate is a proactive and bright professional with: · Prior experience in a law firm environment, preferred · Prior personnel management, benefit administration and vendor rela ...
-
Office Manager
3 weeks ago
BRC New York, United StatesDUTIES/RESPONSIBILITIES: Supervise assigned staff; provide administrative support for program staff; develop and maintain filing; log in resident checks; input client statistics in database; order supplies, complete all vouchers and responsible for completing all funding reports; ...
-
Office Manager
3 weeks ago
Ascendo Resources Jacksonville Beach, United StatesCompany Overview: · We are currently working with a prominent real estate development company committed to enhancing communities through innovative and sustainable projects. We take pride in our dedication to excellence and our ability to deliver exceptional living, working, and ...
-
Office Management Team Assistant
2 weeks ago
Horizon Innovations Jersey, United StatesWe are looking for a flexible and communicative team assistant for office management in full-time for a long-term position as part of direct placement. This is a modern company that has been growing in the sustainable energy industry since the beginning of the energy transition a ...
-
Office Manager
1 week ago
Pontera New York, United StatesJob Description · Job DescriptionPontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their ...
-
Office Manager
1 day ago
Lyceum Kennedy New York, United StatesJob Description · Job DescriptionThe opportunity · The Lyceum Kennedy International School provides a bilingual, well-rounded education for its students from preschool through 12th grade. We pride ourselves on the strength of our faculty, the diversity of our student body, and ou ...
-
Office Management Assistant
1 week ago
Wafra New York, United StatesWe seek to hire an Office Assistant who will be a key member of the Office Management team at Wafra. The Office Assistant will have strong communication and organizational skills to provide high level support to professionals in a fast-paced environment. · Duties and Responsibil ...
-
Office Manager
1 week ago
Altus Group New York, United States Part timeJob Category: · Administration · Pay Grade Range: · $60, $141,960.00 · Disclaimer: The base salary range represents the low and high end of Altus Group's "Pay Grade Range" for this position in the primary work location. Actual hiring salaries will vary depending on factors i ...
-
Office Manager, GEMS
4 days ago
Harlem Children's Zone New York, United States Full timeHarlem Gems is currently seeking an Office Manager. The ideal candidate will be highly efficient and very organized, with excellent interpersonal skills and the ability to work well with all levels of internal management and staff. The ideal candidate will bring a passion for the ...
-
Office Management Associate
1 day ago
Magic Spoon New York, United States ContractMagic Spoon reimagines your favorite childhood breakfast into a high-protein, grown up cereal to power your days. Since launching in 2019, we've become one of the fastest growing DTC brands, Forbes called us "the future of cereal", TIME Magazine named us in their Top 100 inventio ...
-
Office Manager
1 week ago
Pontera New York, United StatesPontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor. · Pon ...
Temporary-Front Office Manager - New York, United States - Hilton Grand Vacations
Description
This role pays between $70,000-$72,000 on a yearly basis.Our ideal candidate in this role will require a lot of flexibility. We would like someone to be flexible in accommodating to all of our Hilton Grand Vacations properties in NYC, dependent on business needs.
What will I be doing?
The Temporary Front Office Manager manages, advises and coordinates all efforts of the front desk, reservations, night audit, telephone operations, bell, and concierge/club services functions to ensure outstanding owner and guest services. Accountable for the effortless and seamless movement of guests in and out of the resort providing exceptional levels of guest service through the guests stay. Act as Manager on Duty on occasion and respond to emergency calls. Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed towards our guests and team members at all times.
You will be responsible for driving company success through performing the following tasks to the highest standards:
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members To fulfill this role successfully, you must possess the following minimum qualifications and experience:
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.