Call Center Representative - Corvallis, United States - Samaritan Health Services

Samaritan Health Services Corvallis, United States

2 weeks ago

Description

Samaritan Health Plans (SHP) provides health insurance options to Samaritan employees, community employers, and Medicare and Medicaid members.

SHP operates a portfolio of health plan products under several different legal structures:
InterCommunityHealth Plans, Inc. (IHN) is designated as a regional Coordinated Care Organization (CCO) for Medicaid beneficiaries; Samaritan Health Plans, Inc.

offers Medicare Advantage, Commercial Large Group, and Commercial Large Group PPO and EPO plans; SHP is also the third-party administrator for Samaritan Health Services# self-funded employee health benefit plan.

# # This position will performs outbound calls to activate and engage members in various programs and campaigns to promote the health and wellbeing of our members.

This includes initial outreach, follow-up and documentation of information obtained from the member.

Uses exceptional customer service skills and motivational interviewing to engage members in participating in the various programs and services offered by SHP and key stakeholders in the community.

# We are open to remote out of state candidates in the following states:
#Arizona, Arkansas, Connecticut, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, or Wisconsin # EXPERIENCE/EDUCATION/QUALIFICATIONS High school diploma or equivalent required. Associate#s or college degree preferred. Two (2) years of related work experience in health care, customer service, telemarketing, account management, and/or sales required. One (1) year experience in a call center required. One (1) year experience equivalent to an SHS Customer Service Rep II role or in a lead/senior role required. Experience with computers (including knowledge of Microsoft Word, Outlook, and Excel) required. Must be able to pass Criminal Records check upon hire and every three (3) years thereafter. Experience working with Medicare, Medicaid or Special Needs populations preferred. Medical Assistant, Certified Nursing Assistant, traditional health worker, or community care coordination experience preferred.

KNOWLEDGE/SKILLS/ABILITIES Clerical:
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology

Communication:
Excellent communication and phone etiquette skills. Able to interact with colleagues, providers, members, customers and external organizations to successfully engage and motivate. Ability to show tact and professionalism in dealing with a variety of people.

Proficient with active listening skills, while building a positive connection to support SHP in successful customer experience scores, quality metrics and key campaigns to engage in services to support the members obtaining the services and care available to them.

Customer Service:
Knowledge of principles and processes for providing an exceptional Customer Experience. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

Computer Literacy:
Proficient computer skills in department applications

Time Management:

Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues.

Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.

Confidentiality:
Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information. Ability to be agile, manage multiple priorities, and adapt to change with enthusiasm. PHYSICAL DEMANDS Rarely % of the time) Occasionally % of the time) Frequently % of the time) Continually (67 # 100% of the time) CLIMB - STAIRS LIFT (Floor to Waist: 0#-36# Lbs LIFT (Knee to chest: 24#-54#) 0 # 20 Lbs LIFT (Waist to Eye:
up to 54# Lbs CARRY 1-handed, pounds BEND FORWARD at waist KNEEL (on knees)
STAND WALK # LEVEL SURFACE ROTATE TRUNK Standing REACH - Upward PUSH pounds force) PULL pounds force)
SIT CARRY 2-handed, pounds ROTATE TRUNK Sitting REACH - Forward MANUAL DEXTERITY Hands/wrists
FINGER DEXTERITY PINCH Fingers #

Samaritan Health Plans (SHP) provides health insurance options to Samaritan employees, community employers, and Medicare and Medicaid members.

SHP operates a portfolio of health plan products under several different legal structures:
InterCommunityHealth Plans, Inc. (IHN) is designated as a regional Coordinated Care Organization (CCO) for Medicaid beneficiaries; Samaritan Health Plans, Inc.

offers Medicare Advantage, Commercial Large Group, and Commercial Large Group PPO and EPO plans; SHP is also the third-party administrator for Samaritan Health Services' self-funded employee health benefit plan.

This position will performs outbound calls to activate and engage members in various programs and campaigns to promote the health and wellbeing of our members. This includes initial outreach, follow-up and documentation of information obtained from the member.
Uses exceptional customer service skills and motivational interviewing to engage members in participating in the various programs and services offered by SHP and key stakeholders in the community.
We are open to remote out of state candidates in the following states: Arizona, Arkansas, Connecticut, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, or Wisconsin
EXPERIENCE/EDUCATION/QUALIFICATIONS
High school diploma or equivalent required. Associate's or college degree preferred.
Two (2) years of related work experience in health care, customer service, telemarketing, account management, and/or sales required.
One (1) year experience in a call center required.
One (1) year experience equivalent to an SHS Customer Service Rep II role or in a lead/senior role required.
Experience with computers (including knowledge of Microsoft Word, Outlook, and Excel) required.
Must be able to pass Criminal Records check upon hire and every three (3) years thereafter.
Experience working with Medicare, Medicaid or Special Needs populations preferred.
Medical Assistant, Certified Nursing Assistant, traditional health worker, or community care coordination experience preferred.
KNOWLEDGE/SKILLS/ABILITIES
Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
Communication: Excellent communication and phone etiquette skills. Able to interact with colleagues, providers, members, customers and external organizations to successfully engage and motivate. Ability to show tact and professionalism in dealing with a variety of people.
Proficient with active listening skills, while building a positive connection to support SHP in successful customer experience scores, quality metrics and key campaigns to engage in services to support the members obtaining the services and care available to them.

*Customer Service: Knowledge of principles and processes for providing an exceptional Customer Experience. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

*Computer Literacy: Proficient computer skills in department applications.

Time Management:
Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues.
Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.

*Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.

Ability to be agile, manage multiple priorities, and adapt to change with enthusiasm.
PHYSICAL DEMANDS
Rarely

(- 10% of the time)

Occasionally

% of the time)

Frequently

% of the time)

Continually

% of the time)

CLIMB - STAIRS

LIFT (Floor to Waist: 0"-36" Lbs

LIFT (Knee to chest: 24"-54" Lbs

LIFT (Waist to Eye:
up to 54" Lbs

CARRY 1-handed, pounds

BEND FORWARD at waist

KNEEL (on knees)

STAND
WALK - LEVEL SURFACE

ROTATE TRUNK Standing

REACH - Upward

PUSH pounds force)

PULL pounds force)

SIT
CARRY 2-handed, pounds

ROTATE TRUNK Sitting

REACH - Forward

MANUAL DEXTERITY Hands/wrists

FINGER DEXTERITY
PINCH Fingers

Clinic Call Center Representative

2 weeks ago

The Corvallis Clinic Corvallis, United States

Compensation: $ $20.75 per hour (depending on years of experience) · Summary: · The Clinic Call Center Representative is the first point of contact at the Corvallis Clinic to help find solutions to questions and various inquiries that impact patient care and our clinical staff. T ...
Clinic Call Center Representative

2 weeks ago

Clinical Operations - The Corvallis Clinic Asbury Building Corvallis, United States

Compensation: $ $20.75 per hour (depending on years of experience) · Summary: · The Clinic Call Center Representative is the first point of contact at the Corvallis Clinic to help find solutions to questions and various inquiries that impact patient care and our clinical staff. ...
Call Center Representative

3 weeks ago

Russell Tobin Salem, United States

Job Title: Call Center Representative · Location: Salem, OR 97302 · Pay Rate: $17-18/hour on W2 · Shift: 1st Shift 7:30am to 4:00pm · Job Description: · Serve as a primary contact for inbound customer inquiries via telephone, Internet, e-mail, or facsimile transmission. · P ...
Healthcare Call Center Representative

2 weeks ago

Software Galaxy Systems Albany, United States

Job Description: · Contacts are varied, some are non-routine. Follows standard screens/ scripts to perform tasks. Resolves many questions and problems, refers more difficult items to higher levels for guidance. · Knowledge of company products & services. May assess customer nee ...
Healthcare Call Center Representative

2 days ago

Software Galaxy Systems Albany, United States

Job Description: · Contacts are varied, some are non-routine. Follows standard screens/ scripts to perform tasks. Resolves many questions and problems, refers more difficult items to higher levels for guidance. · Knowledge of company products & services. May assess customer ne ...
Camp Lakota Health Assistant

2 weeks ago

Girl Scouts Of Greater Los Angeles Frazier Park, United States

**Position Information** · Pay: $130/day · Length of Work Assignment: June 2024-August 2024 · **Position Summary** · The Health Assistant, under the supervision of the Health Supervisor, Camp Director, and under the standing orders and technical direction of a licensed physician, ...
Camp Lakota Equestrian Specialist

2 weeks ago

Girl Scouts Of Greater Los Angeles Frazier Park, United States

**Position Information** · Pay: $120 daily · Length of Assignment: June-August 2024 · **Position Summary** · The Equestrian Activity Specialists work alongside the Equestrian Team, they serve work to further the mission of the camp through the development and delivery of equestri ...
Customer Service Call Center Representative in Salem, OR

2 weeks ago

TalentBridge Salem, United States

Job Title: Customer Service Call Center Representative-EXP · Location: Salem OR 97302 · Duration: 3-6 Months of contract + High Possibility of extension · ** Hours of operation of 5AM-7PM seven days a week** This is a 40 hour a week position with occasional opportunities for ...
UT-GA-5104-Customer Service Call Center Representative-EXP

1 week ago

Russell Tobin Salem, United States

Job Description · Job DescriptionPrideNow is seeking a Customer Service/Call Center Representative with a client of ours in the Salem, OR area. · Job Title: Customer Service Representative · Location: Salem, OR · Pay Rate: $17.00/hr. · Hours: Hours of operation of 5AM-7PM seven ...
Patient Service Representative, Gastroenterology

1 week ago

North Shore Physicians Group Salem, United States

**About Us** · North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart Here, ideas come from everyone—to the benefit of everyone we serve. · We continually seek the best ways ...
Patient Service Representative, Urology

1 week ago

North Shore Physicians Group Salem, United States

**About Us** · North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart Here, ideas come from everyone—to the benefit of everyone we serve. · We continually seek the best ways ...
Entry Level Account Manager

2 weeks ago

Gregory J Inc Salem, United States

_**Are you looking for a fun, challenging opportunity and seeking personal and professional development?**_ · **Responsibilities**: · - Represent our client's accounts · - Ability to work and respond to customer inquiries · - Provide assistance or upsell new customers · - Respond ...
Relationship Banker

6 days ago

Santander Holdings USA Inc Salem, United States Full time

Relationship Banker , Salem , NHSalem, United States of AmericaUSA Job Family Description: · Identifies and pursues new sales prospects within existing or untapped markets. Gathers market intelligence, generates leads, and develops proposals/campaigns to garner new business, ens ...
Registered Nurse

1 week ago

Fresenius Medical Care Salem, United States Full time

POSITION FEATURES: · Location: 19A Centennial Drive, Peabody, MA · 2021 and 2022 America's 'Most Loved Workplaces' by Newsweek · NO Overnight, Sunday or on-call shifts. · Major holidays off (Thanksgiving, Christmas and New Years Days) · No prior RN dialysis experience required; 1 ...
Licensed Practical Nurse

1 week ago

Fresenius Medical Care Salem, United States Full time

POSITION FEATURES: · Clinic is open Monday through SaturdayWork hours are 5:30am- 2:00pm or 2:00pm-10:30pm · Location: 19A Centennial Drive, Peabody, MA · 2021 and 2022 America's 'Most Loved Workplaces' by Newsweek · NO Overnight, Sunday or on-call shifts. · Major holidays off ( ...
PRAx Driver

1 week ago

Oregon State University Corvallis, United States

Position Details · Position Information · Job Title PRAx Driver Appointment Type Student Employee Job Location Corvallis Position Appointment Percent 100 Appointment Basis 12 Pay Method Hourly Pay Period 16th - 15th of the following month Pay Date Last working day of the month Re ...
Orange Media Network

2 weeks ago

Oregon State University Corvallis, United States

Position Details · Position Information · Job Title Orange Media Network (OMN) Justice, Equity and Diversity Beat Reporter Appointment Type Student Employee Job Location Corvallis Position Appointment Percent 100 Appointment Basis 12 Pay Method Hourly Pay Period 16th - 15th of th ...
Orange Media Network

5 days ago

Oregon State University Corvallis, United States

Position Details · Position Information · Job Title Orange Media Network (OMN) Justice, Equity and Diversity Beat Reporter Appointment Type Student Employee Job Location Corvallis Position Appointment Percent 100 Appointment Basis 12 Pay Method Hourly Pay Period 16th - 15th of th ...
Director of Humanities Initiatives

5 days ago

Oregon State University Corvallis, United States

Position Details · Position Information · Department Liberal Arts Admin (CLA) Position Title Administrator 1-Ranked Dir Job Title Director of Humanities Initiatives (Internal Employment Opportunity) Appointment Type Professional Faculty Job Location Corvallis Benefits Eligible De ...
community registered nurse

2 weeks ago

Prestige Care, Inc Corvallis, OR , USA, United States

Position Details · * Salary: Hourly · Information About Prestige Senior Living - West Hills · Located at 5595 SW West Hills Road in beautiful Corvallis, Oregon, Prestige Senior Living - West Hills is a 66 apartment all assisted living community. Our West Hills community is a plac ...