Customer Service Call Center Representative in Salem, OR - TalentBridge

Description

Job Title:
Customer Service Call Center Representative-EXP


Location:
Salem OR 97302


Duration: 3-6 Months of contract + High Possibility of extension

Hours of operation of 5AM-7PM seven days a week This is a 40 hour a week position with occasional opportunities for OT. Ideal candidates will need to be flexible with working possible early mornings and/or weekends. Attendance and punctuality are essential functions of the position. This position is located on-site in an office call center environment *


Job Description:

This position is for a call center representative providing outstanding levels of customer service. Using various software programs for accurate scheduling, assistance, and support.

Candidates are expected to multi-task using multiple screens and telephone software in an efficient and effective manner, while displaying a pleasant, courteous, and professional level of assistance.

Proper call documentation, organization and follow through is essential to ensure the best customer experience. Follow call-handling procedures to assure uniform support within the guidelines of the department. Meet call handle volume and productivity performance metrics.
Performs other duties as required or assigned. Support of additional skillsets, projects and opportunities may be available. Attendance and punctuality are essential functions of the position.

#INDRTL