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    Patient Service Representative - Rochester, United States - Borg & Ide Imaging

    Borg & Ide Imaging
    Borg & Ide Imaging Rochester, United States

    3 weeks ago

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    Description

    Job Description:

    Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

    You Will:

    • Greet and register patients in a friendly and service-oriented manner.
    • Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
    • Collect and log all co-pays and fees
    • Answer/transfer incoming phone calls.
    • Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
    • Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
    • Coordinate with the back-office staff for timely and effective care of patients

    You Are:

    • Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
    • Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
    • Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

    To Ensure Success In This Role, You Must Have:

    • High School Diploma or GED
    • Intermediate to advanced computer skills
    • Strong multitasking and communication skills
    • Experience providing exceptional customer service
    • Medical terminology knowledge and recent medical/radiology office experience is preferred.
    Pay Range:
    USD $ USD $19.67 /per hour

    Shift:
    Mornings

    Shift Variations:
    Per Diem
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